[Hiring] User Experience Design Advisor @Cigna Healthcare

Role Description

We are looking for a User Experience Design Advisor who thrives at the intersection of technology, creativity, and customer impact. In this role, you will help shape how customers experience our communications—turning complex data into clear, engaging, and personalized messages at scale. You will work alongside talented engineers, designers, writers, and product partners to bring thoughtful, high‑quality customer experiences to life. If you enjoy solving meaningful problems, learning continuously, and delivering work that makes a real difference, we would love to meet you.

Responsibilities (Outcomes & Strategic Impact)

• Design, build, and launch customer‑facing email, SMS, and push communications that are dynamic, personalized, and data‑driven using CDP and CMS technologies.
• Own the quality and performance of campaign and transactional communications by maintaining, testing, and improving reusable templates and programs.
• Partner closely with product, marketing, engineering, and design teams to translate business goals and customer needs into scalable communication solutions.
• Enable personalization by mapping data inputs to content logic and supporting enhancements to existing and new communication programs.
• Lead QA and testing across browsers, devices, and email clients to ensure a consistent and accessible customer experience.
• Drive continuous improvement through A/B testing of creative, subject lines, timing, and audience segments, and clearly communicate insights and recommendations.
• Contribute to Agile delivery by participating in intake, planning, and prioritization to balance enterprise goals with team capacity.
• Help implement and evolve communication tools and platforms in partnership with IT and architecture teams.
• Manage multiple initiatives at once while maintaining strong attention to detail, timelines, and outcomes.

Qualifications

• Minimum Required Qualifications:
• 5 years of hands‑on technical experience supporting digital communications, customer messaging, or related platforms.
• Proven experience working with a Customer Data Platform (CDP) and Agile delivery methods.
• Strong working knowledge of HTML and data‑driven, dynamic creative.
• Experience developing or supporting emails using technologies such as XML, XSL/XSLT, CSS, JSON, DHTML, Java Freemarker, or similar.
• Ability to collaborate effectively across teams while managing multiple priorities in a fast‑paced environment.
• Clear, confident communication skills and a proactive, solution‑oriented mindset.

• Preferred Qualifications:
• Experience with RedPoint RPI or similar CDP tools.
• Familiarity with SaaS email platforms such as Salesforce, Epsilon, or Cheetah Digital Marketing Suite.
• Knowledge of email deliverability, compliance (CAN‑SPAM, CASL), metrics, and best practices.
• Experience with Adobe Analytics or similar reporting and analytics tools.
• Exposure to CMS platforms such as Drupal or Alfresco.
• Bachelor’s degree in computer science, engineering, or a related field.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 108,400 - 180,600 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.