[Hiring] UI/UX Designer @Teqleader Consulting

Role Description

TeqLeader Consulting is seeking an experienced UI/UX Designer to join one of South Africa’s Big Four banks on a 2-month, highly renewable contract with the potential for a lengthy contract period. The successful candidate will be responsible for designing and optimising customer experiences across the International Payments portfolio, translating business, customer and regulatory requirements into intuitive digital experiences.

• Design customer journeys, wireframes, prototypes and high-fidelity user interfaces.
• Develop current-state and future-state customer journey maps and service blueprints.
• Facilitate stakeholder workshops, discovery sessions and journey mapping workshops.
• Conduct usability testing and identify opportunities to improve customer experiences.
• Create customer-facing and internal user guides, onboarding materials and support documentation.
• Design and optimise web content, information architecture, page layouts and in-app messaging.
• Collaborate with Product, Business Analysis, Technology, Compliance, Operations and Marketing teams.
• Produce developer-ready design specifications and support implementation.
• Support business readiness, change communications and regulatory initiatives.

Qualifications

• Proven experience in UI/UX design and customer experience (CX) design.
• Strong experience in customer journey mapping and service design.
• Proficiency in wireframing, prototyping and high-fidelity interface design.
• Experience conducting usability testing and experience optimisation.
• Ability to develop user guides, digital content and onboarding materials.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience collaborating with cross-functional business and technology teams.
• Excellent communication, analytical and problem-solving skills.