[Hiring] UI/UX Designer @Guidehouse

Role Description

Guidehouse is seeking a UI/UX Designer to lead the design of the next-generation Revenue Cycle Management (RCM) platform experience. This role is responsible for creating intuitive, scalable, and role-aware user experiences that unify dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single platform. The designer will work closely with Product Managers, Architects, AI Engineers, Data Engineers, and RCM SMEs to develop a modern management console that enables operational teams, supervisors, executives, and client stakeholders to manage the revenue cycle from a single entry point.

This role focuses on creating human-centered experiences that reduce workflow friction, increase productivity, simplify decision making, and enable responsible adoption of AI across RCM operations.

What You Will Do

• Define platform-wide UX strategy and design standards
• Design the GMS RCM management console and unified operating experience
• Create experience profiles for different user personas and operational roles
• Design dashboards, scorecards, KPI views, work queues, alerts, and workflow experiences
• Design AI-assisted user journeys including copilots, chat interfaces, recommendations, and approval workflows
• Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
• Design human-in-the-loop review and approval experiences for AI-generated actions
• Develop wireframes, mockups, prototypes, and design systems
• Conduct persona mapping, journey mapping, and workflow analysis with business stakeholders
• Design responsive experiences
• Collaborate with engineering teams to ensure implementation fidelity
• Support usability testing and continuous experience optimization
• Establish design governance standards and accessibility requirements

Qualifications

• Minimum of THREE (3)+ years of overall work experience
• Skills related to:
  • Enterprise UI/UX design
  • Human-centered design methodologies
  • User journey mapping and service design
  • Dashboard and analytics experience design
  • Workflow-driven application design
  • AI assistant and conversational UX design
  • Information architecture and navigation design
  • Design systems and component libraries
  • Data visualization and KPI presentation
  • Personal development and role-based experience modeling
  • Usability testing and user research
  • Accessibility (WCAG) standards
  • Responsive web application design
  • Experience designing AI-enabled business applications
  • Experience designing enterprise applications
  • Experience building complex workflow-oriented platforms
  • Strong portfolio demonstrating dashboard and operational application design
  • Experience working with product and engineering teams in Agile environments
  • Experience translating business requirements into intuitive user experiences
  • Experience designing role-based experiences and permissions-aware applications
  • Understanding of modern UX patterns for analytics, workflow, and AI-enabled systems

What Would Be Nice To Have

• Experience in healthcare revenue cycle operations
• Experience with healthcare analytics platforms
• Experience designing conversational AI or copilot experiences
• Familiarity with agent-based workflow systems
• Experience designing operational management consoles
• Experience with data-intensive applications and KPI reporting
• Experience supporting regulated environments

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend