[Hiring] UI/UX Designer @Benelynk

Role Description

Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own long-term in-home care, including hiring and managing their own caregivers. We are looking for a UI/UX Designer to be the connective tissue between the people who use this platform and the engineers who build it.

BeneLynk’s Engagement Advocates engage Veterans enrolled in VA’s Veteran Directed Care (VDC) to help ensure that the Veteran has the tools and support needed to coordinate the care they need at home. These Advocates/Agents utilize an internal and proprietary platform (i.e., Veteran choose) to guide them through the process from onboarding, caregiver engagement, time submission/approval, payroll, and reporting.

This role owns the process of turning the “voice of the user” — veterans, family caregivers, Direct Care Workers, Enrollment Advocates (case managers), and partner agencies (ADNAs) — along with input from subject matter experts, internal stakeholders, and engineering, into clear wireframes and interactive prototypes.

Key Responsibilities:

• Represent BeneLynk’s Customers
• Oversee Product Development
• Set Product Strategy
• Anticipate Opportunities

Additional Duties/Responsibilities:

• Partner with subject matter experts and internal stakeholders to translate complex program rules into workflows that are simple and error-resistant for end users.
• Produce user flows, wireframes, and interactive prototypes using a combination of standard design tools and AI-assisted design/prototyping tools.
• Facilitate design-alignment workshops and structured reviews with product, engineering, compliance, and operations stakeholders.
• Translate approved designs into detailed, developer-ready specifications.
• Design and maintain a consistent design system and component library.
• Plan and conduct user research with veterans, family caregivers, Direct Care Workers, Enrollment Advocates, and partner agency staff.
• Design for accessibility (WCAG 2.1 AA or higher).
• Run usability testing on new and existing flows, and iterate designs based on user feedback.
• Maintain clear documentation of design decisions and rationale.
• Stay embedded with engineering through implementation.

Qualifications

• Bachelors/Associates degree and 2 - 5+ years in healthcare with 5+ years in UI/UX Product Design
• Experience in Agile business/software development lifecycle process and methodologies.
• Excellence in the integration of expertise and experience with the use current tools (e.g., AI, Claude, Figma).
• Excellent oral and written communication skills.
• End user workflow experience.
• Excellent Interpersonal and relationship management skills.
• Strong judgment and decision-making skills.
• Strong leadership and problem-solving skills.
• Adaptability, communication, empathy, problem-solving and teamwork.

Requirements

• Value based care providers and related entities.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Must have a stable internet connection.

Benefits

• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually
• Excellent Growth & Advancement Opportunities

Company Description

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise.