[Hiring] Strategic Design Leader @EPAM

Role Description

We are seeking a Strategic Design Leader to turn ambiguous business challenges into executive-ready opportunities and decisions across LATAM. You will steer experience strategy, research, innovation, AI-enabled delivery, and digital transformation across multiple accounts while shaping proposals and narratives. Apply to help teams align fast and deliver high-impact outcomes!

• Lead discovery and problem definition for complex transformation, modernization, and innovation initiatives to clarify ambiguous business contexts.
• Connect customer needs, business objectives, operational constraints, and technology feasibility into a single strategic view.
• Convert uncertainty into structured hypotheses, decisions, plans, and measurable outcomes that sustain momentum.
• Facilitate conversations with senior stakeholders and reconcile conflicting perspectives into shared alignment.
• Define experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that guide transformation.
• Identify friction points, opportunity areas, and intervention moments across channels, roles, and operating models.
• Translate strategy into actionable experience frameworks, roadmaps, and prototype briefs.
• Validate that recommendations are financially sound and practically achievable, not only compelling on paper.
• Collaborate with account and delivery leaders to develop strategic opportunities and client propositions.
• Develop proposal storylines, methods, workstreams, staffing plans, estimates, and governance models for new business efforts.
• Create distinctive points of view, demos, and prototype narratives that build client confidence in decisions.
• Participate in pitches, workshops, executive sessions, and follow-up discussions to move work forward.
• Synthesize user research, market data, competitive analysis, stakeholder input, and operational insights into a cohesive understanding.
• Differentiating validated evidence from assumptions and highlight critical gaps that require attention.
• Turn evidence into implications, recommendations, and decision-oriented narratives rather than descriptive reporting.
• Produce strategic presentations, points of view, one-pagers, proposals, workshop materials, transformation stories, and decision tools.
• Organize complex information so it is clear, credible, and actionable for executive audiences.
• Maintain high standards for information structure, visual storytelling, and editorial quality across deliverables.
• Apply AI tools including Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping.
• Build repeatable AI-supported workflows while applying sound judgment, verification, and quality assurance.
• Enable teams to use AI to expand delivery capacity without losing strategic depth or producing generic output.
• Provide direct strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams.
• Translate executive vision into clear briefs, working frameworks, and quality benchmarks that guide execution.
• Lead through influence effectively, including in situations without formal reporting lines.

Qualifications

• Extensive background with 10+ years across experience strategy, service design, innovation, consulting, product strategy, or digital transformation.
• Proven track record owning complex client engagements end to end, from initial framing through recommendations and concept definition.
• Hands-on experience partnering with senior client stakeholders and account leadership to shape direction and influence outcomes.
• Impressive portfolio showcasing executive narratives, strategic deliverables, and transformation programs.
• Advanced facilitation skills, enabling alignment among stakeholders with differing viewpoints.
• Strong synthesis capability, turning complex and varied inputs into crisp, decision-ready insights.
• Outstanding writing skills, producing polished, executive-level materials.
• Solid presentation skills, clearly communicating sophisticated strategic ideas with confidence.
• Demonstrated ability to manage multiple high-priority workstreams without losing narrative clarity or delivery quality.
• Professional fluency in English and Spanish, strongly preferred due to the LATAM focus of this position.

Requirements

• Nice to have: Product Management certification relevant to the role.