[Hiring] Staff UX Writer @Airbnb

Role Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

• UX Writing is a core design discipline at Airbnb.
• Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management.
• Support the product development process from beginning to end.

The Difference You Will Make:

• Create industry-leading experiences for guests and Hosts that meaningfully impact the success of the company.
• Inspire and empower everyday people to live richer lives by hosting on Airbnb.
• Conceptualize new products, shape content and product strategy, and codify our messaging.
• Grow, support, and retain our Host community.

A Typical Day:

• Write clear and concise copy across multiple product touchpoints.
• Lead content work across multiple projects within a single initiative.
• Develop inspiring, strategic ideas based on product requirements, data, and/or research.
• Consider what language and design patterns best serve the UX.
• Present content and design work to directors, executives, or other stakeholders on your projects.
• Drive consensus with stakeholders and/or partners on content recommendations.
• Manage copy deadlines and deliver detailed copy across multiple projects.
• Connect with critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure proper input on our work.
• Join writing team crits to present work and help sharpen the work of your teammates.

Qualifications

• 10+ years of experience in UX writing, content design, or content strategy.
• Proven ability to lead content/copy work from concept to detailed design.
• Experience working with and presenting to executive teams.
• Experience writing content principles, messaging frameworks, and style guides.
• Proven ability to collaborate with cross-functional teams in all stages of design & build.
• Solid understanding of user experience design principles and interaction patterns.
• Comfortable working independently in a fast-paced environment.
• Proven ability to move work forward in an ambiguous work environment.
• Comfortable working alongside other design disciplines in Figma, our primary collaboration tool.
• Passion for Airbnb’s mission, commitment to diversity, and global mindset.

Location

• This position is US - Remote Eligible.
• The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
• You must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

• Airbnb is committed to working with the broadest talent pool possible.
• Diverse ideas foster innovation and engagement.
• All qualified individuals are encouraged to apply.
• We strive to provide a disability inclusive application and interview process.

Equal Employment Opportunity

• Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
• All individuals seeking employment at Airbnb are considered without regard to legally protected characteristics.

How We'll Take Care of You

• Base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Pay Range: $180,000 — $223,000 USD.

Reasonable Accommodations

• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.

A Note on Recruiting Scams

• Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates.
• Our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com.
• Our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses.
• We encourage candidates to remain vigilant of these recruiting scams.