[Hiring] Staff Product Designer @Twilio

Role Description

At Twilio, we’re building the identity layer for both people and the AI agents acting on their behalf. We’re looking for a Staff Product Designer (L4) to define the user experience for Twilio Identity: customer identity (authentication, Hosted Login, and user management) and Agent Identity, which lets developers open their apps and APIs, including remote MCP servers, to AI agents with user consent, scoped access, and human approval for sensitive actions over Twilio channels like SMS and RCS.

You’ll be the lead designer on a small, senior team, working with product and engineering from the first sketch. You’ll own the developer setup experience in One Console, the login and consent flows our customers put in front of their users, and the patterns that make security decisions easy to understand without slowing anyone down. Agent Identity is in private beta and heads to general availability at SIGNAL 2027, so this is a chance to define the core UX of a new product category.

Responsibilities

• Own Identity UX End to End: Lead the experience for developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows.
• Design for Agents and the People Behind Them: Define how AI agents are registered, how users grant and revoke consent, how permissions are scoped, and how users approve sensitive agent actions in real time.
• Make Self-Serve Fast: Shorten the path from sign-up to a working integration, so developers can evaluate and adopt Twilio Identity without talking to sales.
• Translate Protocol Complexity: Turn OAuth, tokens, scopes, and approval flows into clear mental models for developers and plain-language choices for end users.
• Partner Before the PRD: Work with PM and engineering from problem framing through launch, co-owning scope and tradeoffs while holding a high bar for craft.
• Talk to Customers Directly: Run research and usability testing with design partners and developers, and ground decisions in what you learn.
• Raise the Bar: Contribute to Twilio’s design system and UX design feedback process, and mentor other designers.

Qualifications

• 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
• Expert-Level Systems Thinking: Track record designing complex, configuration-heavy products (developer consoles, admin tools, or multi-step setup flows) and unifying them into coherent experiences.
• Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.
• Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
• Designing for Trust and Control: Experience designing permission, consent, approval, or similarly high-stakes flows where users need to understand and control what a system can do on their behalf.

Requirements

• Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).
• Familiarity with authentication and authorization products (OAuth/OIDC, SSO, MFA, passkeys, CIAM).
• Experience designing for AI agents or LLM-based products, including human-in-the-loop controls.

Location

This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Additional compensation and benefits, including incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.