[Hiring] Staff Product Designer @Conservice

Role Description

This is the senior-most design role in the Client Experience portfolio, and the company’s first and only full-time designer in Product Development — effectively founding the design discipline internally. As an individual contributor, you will own the design of all client-facing products that clients use to manage their utility expenses, run aspects of property operations, manage resident billing, handle certain accounting tasks, and access their own data, together with the reporting and data products underneath it. You also own the systems the rest of the design work runs on: the current design system, the information architecture, and the standards our contract design team builds within.

The portfolio extends to the platform services and internal applications the client experience is built on, so your structural decisions carry past the screens clients see and into the tooling our own Utility Experts use on clients’ behalf.

You will report into the Product organization, with direct visibility to the VP of Product and CTO on design decisions. There is currently no design manager or design principal above this role — as the design practice matures, this role is positioned to shape, and potentially lead, its growth.

What You Would Own

• Problem framing and influence
• Research, evidence, validation
• Information architecture
• Standards, systems, and the quality of work
• Design ops, documentation, library hygiene, handoff standards, and review processes
• Service design
• Product design and delivery

Qualifications

• Eight or more years in product design, at least three of them designing products used and paid for by external business customers (B2B and/or B2B2C).
• Influence without full ownership.
• Information architecture work at scale.
• Service design fluency.
• Research and testing you run yourself.
• Behavioral data in your practice.
• AI in the work, and in your practice.
• Problem framing you can show.
• Working fluency in Figma.
• Comfort operating as the sole in-house designer.

Requirements

• Experience as the most senior designer on a team with no design manager.
• Utilities, real estate, fintech, insurance, or another data-heavy regulated domain.
• Research and testing platforms such as Maze, Qualtrics, or Optimal Workshop.
• Product analytics and observability tooling (e.g., Heap, Amplitude, Datadog, Power BI).
• Exposure to microfrontend architectures.
• A background in HCI, human factors, psychology, research, or service design.
• A relevant degree (BA or higher) is typical and preferred.

Additional Details

• Location: Remote
• Employment type: Full-time
• Compensation: Competitive