[Hiring] Staff Product Designer @TheyDo

Role Description

Help fix customer-centricity at scale. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences.

Now we’re looking for a Staff Product Designer to lead bold design thinking across complex challenges and elevate our product to the next level.

This isn’t just another design role. You will define the vision and strategy for how teams turn journey data into insights, influence core product decisions, and drive a design-first approach across our metrics, reporting, and data experiences.

What You’ll Do

• Own end-to-end design for our data-focused initiatives across metrics, reporting, and insight visualizations that drives intelligent decision making.
• Collaborate deeply with product and engineering leadership to set direction and ship cohesive experiences across multiple areas for our Data team.
• Drive design from ambiguity to execution, navigating problem spaces that require deep systems thinking, breadth of creativity, and intuition for key alignment moments.
• Work in all levels of fidelities, balancing speed with craft to learn what works through user insight and iteration.
• Mentor and uplift other designers by providing clarity, coaching, and thoughtful critique that pushes the team’s bar for quality.
• Shape our design culture by evolving our design system to scale both product functionality and design excellence, refine our collaboration processes, and contribute to an environment where we can amplify each other’s strengths.

Who You Are

• You’re an experienced designer who thinks in systems and acts like a product owner, connecting the dots between user needs, business impact, and technical feasibility.
• Thrives in ambiguity and is energized by navigating complex, cross-functional initiatives.
• Designs end-to-end, from the broad architecture of an experience to the micro-interactions that bring it to life.
• Energized by new AI tooling and eager to translate ideas into working prototypes using tools like Lovable, Vercel, Figma, etc.
• Has deep design intuition, with a strong point of view on when to invent and when to rely on proven patterns.
• Communicates with clarity, using storytelling, prototyping, and data to bring others along.
• Has led design in high-growth environments, ideally from Series B onward, and knows how to scale impact without increasing complexity.
• Lifts up others, and is seen as a go-to for unblocking ambiguity, elevating craft, and creating alignment.

Benefits

• 💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package.
• 🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.
• 🩺 Health Insurance benefit - our team’s health and wellbeing are a priority.
• 🌴 Flexible holiday days - a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.
• 🧠 Learning and Development budget - financial support to benefit you in your role and career.
• 🧘‍♂️ Wellbeing budget - support for looking after your mind and body.
• 👪 Paid parental leave - financial support and time off for bonding with new family members.
• 👨‍💻 Home office or co-working support - choose your ideal workspace.
• 🗺️ Company events - regular in-person connections for strategizing and fun.
• ⚒️ Latest tech & tools - MacBook Air or Pro and collaborative tools.
• 🚀 Continuous growth of our benefits package as we continue to grow in size.

Company Description

Our core values are the driving force behind every decision we make. We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving forward with clarity and speed. Moreover, ‘Customer Fueled’ innovation is at the heart of our work.

TheyDo is an equal opportunities employer. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process.