[Hiring] Service Designer @Randstad

Role Description

Are you a Senior Service & UX Designer looking to lead high-impact public sector digital initiatives? Our Edmonton client is seeking an experienced designer for an initial 12-month contract, with full remote flexibility from anywhere across Canada. In this role, you will lead human-centered design activities across enterprise digital services, modernization projects, and public-facing web platforms. If you thrive on shaping service models and improving digital access for thousands of users, this opportunity is built for you.

Advantages

• Enjoy 100 percent remote work flexibility while collaborating with a high-performing digital transformation team based in Edmonton.
• Influence large-scale public services that directly improve accessibility and housing delivery for communities across Alberta.
• Gain hands-on exposure with enterprise Microsoft Dynamics 365 platforms and modern design systems.
• Benefit from a long-term initial 12-month assignment with potential extension opportunities up to two additional years.
• Work within an agile environment alongside dedicated product managers, developers, and business architects.

Responsibilities

• Lead human-centered design activities for digital platforms including Microsoft Dynamics 365 based systems and public portals.
• Plan user research, stakeholder interviews, workshops, and usability testing to inform design decisions.
• Create journey maps and service blueprints to identify service improvements across user pathways.
• Translate user and business requirements into wireframes, user flows, information architecture, and interactive prototypes.
• Design accessible, responsive user interfaces across enterprise applications and public web tools.
• Maintain enterprise design systems, including component libraries, interaction patterns, and visual standards.
• Apply WCAG 2.2 AA accessibility standards throughout the design lifecycle and conduct design reviews.

Qualifications

• Proven experience as a Senior UX or Service Designer leading end-to-end design initiatives for web platforms.
• Demonstrated proficiency with prototyping tools, wireframing, user journey mapping, and building enterprise design systems.
• Strong background in conducting user research, stakeholder discovery sessions, and usability evaluations.
• Applied knowledge of digital accessibility standards including WCAG 2.2 AA guidelines.
• Experience working within cross-functional Agile teams and familiarity with enterprise platforms such as Microsoft Dynamics 365.

Summary

If you are ready to bring your design expertise to an impactful public sector initiative, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!