[Hiring] Service Designer @Telia Company

Role Description

We’re looking for a Service Designer to join us at Telia. I’m Angelika Gertell, Head of Customer Experience & Digital Concepts, and I’m currently searching for someone ready to grow with us. We’re a creative, forward-thinking team combining UX, service design, business processes and customer insights to design and implement frictionless, insight‑driven flows across all touchpoints to improve conversion, reduce effort, and ensure a consistent experience regardless of channel.

• You will drive transformation by applying human-centered design to understand customer experiences, identify key problems, and shape a clear vision for improvement.
• You will work across stakeholder initiatives while proactively identifying opportunities and mobilizing teams to deliver meaningful change.
• Develop and maintain the end‑to‑end Customer Journey vision.
• Lead and execute Service Design projects with structure and momentum.
• Create strong visualizations that foster alignment and enable decisions.
• Analyze customer data to generate insights and help shape customer journey improvements using market best practices and new concepts.
• Act as a key advocate for customer experience and Service Design, driving a customer-centric culture and embedding insights across the organization.

Qualifications

• Formal education in design or a related field.
• 3+ years of hands-on service/UX design experience, preferably from a big, international organization.
• Experience working in an NPS-driven environment.
• Solid project management skills.
• Strong data analytics skills.
• Fluency in both Swedish and English language (written and spoken).
• Experience with tools such as Figma, Miro or similar.

Benefits

• A comprehensive benefits package tailored to your local market.
• Opportunities for remote work.
• The chance to earn a bonus based on your performance and Telia's results.

Company Description

At Telia, we’re a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

• Grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment.
• Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.