[Hiring] Service Design Vice President @JPMorgan Chase

Role Description

Contribute to innovative experience design and strategy, blending user needs with business goals in the dynamic environment of Wealth Management. Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution.

As a Service Design Vice President in Wealth Management, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking.

• Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction.
• Apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele.
• Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.

Qualifications

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field.
• Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
• Expertise in creating direct and indirect experiences for diverse users.
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus.
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
• Strong communication skills to articulate design decisions to stakeholders.
• Ability to work independently and remotely on team projects.
• Fluency with Figma, Figjam, and the latest design tools.
• Strong PowerPoint and deck-building skills.
• Strong leadership skills to build alignment across diverse teams.

Requirements

• Experience in wealth management, investments, banking, or other financial domain.