[Hiring] Senior UX Researcher @Ondo Finance

Role Description

Ondo's user research team is small but mighty, and works horizontally across the whole product suite, not inside a single pod. We're hiring a senior quantitative user researcher to build and lead quantitative research across the portfolio.

You'll set your own UXR strategy with minimal guidance, take on the hardest decision-shaping questions whichever team they come from, and answer them with evidence that holds up at scale.

What You'll Do

• Own the research intake and quant roadmap.
• Field research questions from product, design, GTM and leadership.
• Turn vague asks into answerable questions, decide which need quantitative evidence (and which don't), and prioritize where evidence most reduces risk on our biggest bets.
• Answer the big questions before launch using MaxDiff and conjoint to show which features, benefits and messages actually drive decisions.
• Design pre-launch experiments (stimulus tests, matched cohorts, vignettes, threshold studies) with decision rules set before fielding, and pretest instruments with cognitive interviews.
• Build measurement and segments that last by adapting or developing validated scales for trust, perceived security and comprehension.
• Track them across products and markets, and turn our user profiles into statistically validated, sized segments.
• Get data you can trust, and connect it to behavior.
• Design sampling, translation and fraud controls for a global, crypto-native audience.
• Partner with data science to link survey data with product data.
• Evaluate AI-assisted experiences by designing human evaluation for AI-assisted finance features: rubrics, rater reliability, and whether user trust matches how reliable the system actually is.
• Be leadership's partner for evidence by presenting findings as recommendations with effect sizes, confidence and what would change the call.
• Give quick, right-sized answers to ad-hoc leadership questions, whether that's existing data, a fast pulse survey or a full study.
• Set the standards that let PMs and designers run sound lightweight surveys or data-driven validation themselves.

Qualifications

• 7+ years of UX or applied research experience, including at least 5 years leading quantitative studies end to end, from study design through recommendation.
• Experience leading quantitative research studies for financial products (e.g., brokerage, trading, banking, payments, wealth or lending).
• A self-starter who operates with minimal guidance: you scope ambiguous problems, set your own priorities, and drive studies to a decision.
• Deep survey science expertise: sampling and weighting, instrument design, bias control, data-quality screening, and programming in Qualtrics or similar.
• Hands-on experience designing and analyzing MaxDiff and/or conjoint studies.
• Strong applied statistics: regression, power analysis, and experimental and quasi-experimental design.
• Fluency in R or Python for analysis and visualization.
• You have an existing AI-assisted research setup, from drafting survey instruments to writing and reviewing analysis code, and you proofread/validate every output with rigor.
• A track record of quantitative work that changed a product or business decision, and the ability to explain uncertainty clearly to executives and non-researchers.

Requirements

• Experience with crypto, onchain or tokenized-asset products.
• A master’s or PhD in a quantitative field such as statistics, survey methodology, behavioral economics, or marketing science.
• Depth in advanced methods, such as hierarchical Bayes and simulators, psychometric scale development, segmentation, pricing research, or SQL and multilevel modeling.
• Experience evaluating AI or LLM-powered products, such as human evaluation design, rubrics or rater reliability.
• Research across markets in LATAM, APAC or EMEA, including translating survey instruments.
• Responsible AI-native research workflows, such as using LLM tools to speed up instrument design, coding of open-ended responses or analysis.

Benefits

• Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences).
• Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
• Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
• A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, Uniswap.
• Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.