[Hiring] Senior UX Researcher @RBS

Role Description

Join us as a Senior UX Researcher. In this dynamic role, you’ll have the chance to make a real impact by contributing to the user research and experience design strategy, as well as leading the delivery of associated strategic initiatives.

You’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies. This is an opportunity for you, as an evolving leader, to lead teams toward achieving project goals while continuing to develop your leadership skills and capabilities. We are offering this role for a period of 12 months.

What you'll do

• Lead the scoping, direction, and planning of user research for mid-size and increasingly complex projects and programmes.
• Contribute to the development of the overall user research strategy.
• Oversee and execute user research activities across the business area, ensuring outputs are validated, aligned with user needs and business requirements, and free from delivery barriers.
• Make project- and programme-level research decisions within your defined authority, maintaining momentum, resolving blockers, and ensuring deliverables support informed, user‑centred design decisions.
• Collaborate closely across design disciplines and other functions, engaging key stakeholders to ensure alignment and effective delivery of projects, programmes, and strategic initiatives.
• Create, evolve, and promote user research guidelines and standards to drive consistency, quality, and scalability across the bank.
• Coach, mentor, and give constructive feedback to colleagues, helping to build capability and advance the maturity of research and design practice.
• Ensure research activities generate high-quality, inclusive insights that reflect diverse user perspectives and enable meaningful, user-centred decision-making.
• Enable collaboration across multiple disciplines and functions for programmes and complex projects, ensuring clarity on responsibilities and deliverables for each discipline.
• Communicate the value and impact of user research decisions for projects and programmes to a wide range of audiences in a clear and compelling way.
• Act as a key contact for stakeholders, managing expectations, influencing decisions, and resolving risks, conflicts, and alignment issues within defined authority and escalating when necessary.
• Shape and evolve guidelines and standards to drive scalability, consistency, quality, accessibility, and inclusion in user research and design.
• Support user research capability by coaching and mentoring colleagues, sharing best practices, contributing to community engagement, and proactively improving your own user research skills.

Qualifications

• Strong understanding of user-centred design.
• Comprehensive knowledge of user research methods and practices.
• Solid grasp of how to embed accessibility and inclusion into both research and design.
• Experience delivering user research for mid-size and increasingly complex projects and programmes as part of digital product and service development.
• Portfolio showcasing ability to gather and communicate diverse user perspectives to inform design decisions.
• Experience working in multidisciplinary teams and collaborating effectively with cross-functional partners.
• Proven leadership skills.
• Strong stakeholder management skills with a focus on clear communication and expectation management.

Requirements

• Experience defining and leading user research projects and programmes at pace, using agile delivery methods.
• Strong skills in design thinking, research, data analysis, and facilitation.
• Experience supporting user research capability development including coaching and mentoring.
• Experience sharing constructive feedback and knowledge with colleagues.

Benefits

• Remote First working environment.
• 35 hours work week.

Company Description

We are committed to creating an inclusive environment for all employees and are proud to be an equal opportunity employer.