[Hiring] Senior UX Designer/Researcher @Smart IMS

Role Description

As a Senior UX Designer/Researcher, you will lead user experience research and design initiatives for enterprise digital modernization projects. This role focuses on user-centered design, usability testing, accessibility, and research-driven design recommendations to create intuitive, accessible, and impactful digital experiences. You will collaborate closely with cross-functional teams to improve user journeys, optimize interfaces, and establish high-quality UX standards across multiple initiatives.

• Plan, conduct, and analyze UX research to evaluate user needs, workflows, and experiences.
• Facilitate usability testing sessions and translate findings into actionable design improvements.
• Perform heuristic evaluations to identify usability and accessibility gaps.
• Develop user journeys, personas, and experience maps for complex business processes.
• Design wireframes, prototypes, and interactive user experiences using Figma.
• Create and refine information architecture through techniques such as card sorting.
• Ensure all designs align with WCAG accessibility standards and inclusive design principles.
• Collaborate with architects, product owners, stakeholders, and technical teams to drive UX initiatives.
• Provide data-driven design recommendations using research insights and analytics.
• Produce clear design documentation, annotations, and presentation materials for stakeholders.

Qualifications

• Extensive experience in UX research, usability testing, usability labs, and heuristic evaluations.
• Advanced proficiency in Figma, wireframing, interactive prototyping, and user flow creation.
• Strong expertise in user-centered design, journey mapping, persona development, and information architecture.
• Practical experience conducting accessibility-focused design and WCAG 2.2 Level AA compliance reviews.
• Knowledge of focus management, keyboard navigation, color contrast requirements, and accessibility auditing.
• Experience using research and analytics tools such as Hotjar, Crazy Egg, or similar platforms.
• Ability to translate research findings into actionable design recommendations and business outcomes.
• Exceptional communication and stakeholder management skills with cross-functional teams.
• Formal education in Human-Computer Interaction (HCI), UX Design, Human Factors, or a related field preferred.
• Certifications or specialized training in UX research, design thinking, Google UX, Nielsen Norman Group, or related disciplines are highly desirable.

Requirements

• The hourly range for roles of this nature are $40.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

Benefits

• cyberThink is an Equal Opportunity Employer.