[Hiring] Senior UX Designer @VML Enterprise Solutions

Role Description

We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.

As Senior UX Designer, you’ll be a key part of the team and expected to take the initiative in ensuring the customers’ needs and our clients’ requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including:

• Running business requirements workshops
• Research and usability testing
• Creation of design artifacts such as journey maps, wireframes and prototypes

What you’ll get to do:

• Designing and running product definition and UX requirements workshops
• Scoping and managing a variety of both qualitative and quantitative research
• Analysing research data to identify and generate meaningful insights and behavioural patterns
• Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services
• Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc.
• Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
• Working closely with stakeholders, fellow designers, program managers and developers
• Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process
• Presenting and communicating your ideas and design rationale both to working groups and C-Suite

Qualifications

• Significant proven experience, ideally at an agency
• Compelling portfolio that demonstrates high quality, best in class UX design
• Breadth of experience in e-commerce or complex journeys
• Experience owning the full UX process, including running discovery phases
• Solid information, interaction and experience design skills
• Ability to understand the array of technical constraints, user goals and business requirements
• Excellent client communication skills
• Strong portfolio is a must

Benefits

• Opportunity to work with some of the most exciting brands around the world
• Prioritisation of your career development and skills growth
• Empowerment to make a difference and respect for individuality
• Cultural values focused on Heart, Brains and Courage