[Hiring] Senior UX Designer @Service Management Group (SMG)

Role Description

Are you ready to join an exciting tech scaleup and make a significant impact on our cutting-edge projects? We are seeking a talented and experienced Senior UX Designer to join our dynamic team.

• Partner with Technology and Product teams to design and implement useful, consistent, intuitive, usable and engaging interfaces aligned with functional and technical environment, business requirements and customer needs.
• Leading design projects and collaborating with Designers, Client Insights, Product and Technology throughout all stages of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support).
• Analyzing existing solutions, environments, and user needs.
• Collaborating with internal and external stakeholders to grasp requirements.
• Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development.
• Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in.
• Conducting user research using appropriate methodologies to identify opportunities and improve experiences.
• Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements.
• Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs.
• Ensuring graphical consistency across all products, that is supported by contributing to the evolution and maintenance of existing visual guidelines and established design system.
• Delivering appropriate level of specification needed to ensure high quality development of design artifacts.
• Conducting visual design quality assurance and user acceptance testing.
• Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects.
• Facilitating presentations and discussions with internal clients/stakeholders and leaders.
• Understanding and applying accessibility principles.

Qualifications

• 5+ years of UX experience.
• Hands-on experience with diverse research methodologies (interviews, usability testing, surveys, analytics analysis…).
• Skilled with standard UX software such as Figma.
• Ability to deliver high quality designs and prototypes (design portfolio is a must).
• Experience creating intuitive solutions for complex UIs and data visualization challenges.
• Experience in leading UX projects.
• Experience working in an Agile or cross-functional product development environment, collaborating closely with product managers and engineers.
• Excellent command of English, written and spoken, with impeccable business correspondence skills.

Benefits

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.
• Values driven culture where we connect, collaborate & co-create.
• Remote first company (fully remote).
• Unlimited PTO.
• Tech provided.
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.
• Proud to be an equal opportunity employer that celebrates diversity and creates an inclusive work environment.