[Hiring] Senior UX Creative @Future Publishing

Role Description

We are looking for a Senior UX Creative (Membership) who is passionate about driving member adoption through high-impact visual storytelling and seamless customer journeys. You excel at creating the "hook"—crafting intuitive, high-quality interfaces and campaign concepts that turn unknown users into known, highly engaged advocates, and ultimately loyal paying members across multiple brands and markets in e.g. technology, lifestyle and finance.

Reporting to the Head of UX, you will sit within the Technology & Engineering department but operate within a squad model, taking daily strategic direction from the Membership Group. Your role is to bridge the gap between product utility and marketing performance, ensuring our membership brands have a distinct and compelling "look and feel" that inspires action.

You'll represent design expertise across the entire process—from researching member motivations and designing gamification mechanics to producing high-fidelity assets for performance marketing and site integration.

Key Responsibilities:

• Drive Membership Adoption: Strategize and conceptualize "Creative Engagement" formats—such as interactive polls, "Join the Club" prompts, and gated content hooks—to hit acquisition targets.
• Frictionless Monetisation: Design premium features, seamless checkout flows, and paywalls that clearly articulate brand value.
• Campaign & Brand Identity: Take ownership of the visual identity for membership launches (targeting 3 brand launches per month).
• Gamification & Interaction: Design mechanics that increase "Sessions per Member" and "Page Views per Member" through rewarding user experiences and loyalty-driven design.
• Performance-Led UX: Use qualitative and quantitative data to optimize the membership funnel, focusing on Conversion Rate Optimization (CRO).
• Creative Assets: Develop and iterate performance-led creative assets for paid social, display and video platforms.
• Cross-Functional Collaboration: Work closely with the Growth Hacker and CRM Lead to create and test ad creatives and email templates.
• Stakeholder & Squad Leadership: Lead the design process within the Membership squad, balancing technical feasibility with high-paced requirements.
• Design lifecycle and retention-focused campaigns (onboarding, upgrades, and win-back) that reinforce value perception and reduce churn.
• Mentorship: Inspire the wider UX team by demonstrating how creative, marketing-led design can coexist with and enhance user-centered principles.

Qualifications

• Hands-on experience in UX/UI design, with a significant portion dedicated to Marketing Design, Performance Creative, or Membership/Subscription products.
• Strong portfolio that showcases high-fidelity campaign creative and case studies where design directly influenced growth metrics.
• User-Centric Problem Solving: Proven ability to translate unmet user needs and behavioral data into compelling design solutions.
• Gamification Knowledge: Experience designing interactive or incentivized user experiences is highly desirable.
• Agile Mentality: Comfortable working in a fast-paced "squad" environment with the ability to deliver at a high cadence.

Benefits

• The expected range for this role is £50,000- £55,000.
• This is a UK, Remote-based role.
• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Well-being support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Company Description

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future: We embrace and celebrate diversity, making it part of who we are.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.