[Hiring] Senior User Experience Researcher @Rula

Role Description

We're looking for a Senior User Experience Researcher to help us deeply understand the needs, motivations, and challenges of patients, and translate those insights into product experiences that make mental health care easier to access.

• Lead end-to-end research initiatives that inform product strategy and improve the patient journey.
• Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data.
• Help shape how research influences product development by identifying high-impact research opportunities and defining research roadmaps.
• Turn signals from users, product analytics, and feedback into insights that guide product direction.
• Ideal for someone who thrives in fast-moving environments and enjoys solving complex human problems.
• Excited about using research to improve how people connect with mental health care.

Qualifications

• 5+ years of experience in UX research, human-computer interaction, psychology, or a related field.
• Expertise in both qualitative and quantitative research methods, including usability testing, user interviews, surveys, behavioral analytics, and diary studies.
• Proven ability to synthesize complex data into clear, actionable insights that directly inform product decisions.
• Strong collaboration and stakeholder management skills, with experience working across product, design, and engineering teams.
• Excellent written and verbal communication skills, with the ability to tailor research findings for different audiences including leadership.

Requirements

• Experience working in a high-growth startup or fast-paced product environment.
• Familiarity with behavioral analytics tools such as Amplitude, Mixpanel, or Google Analytics.
• Knowledge of accessibility best practices and inclusive research methodologies.
• Experience working in or adjacent to healthcare, with an understanding of patient and provider workflows.

Benefits

• 100% remote work environment.
• Working hours to support a healthy work-life balance (must be based in the United States, currently not hiring in Hawaii).
• Attractive pay and benefits with full transparency of pay ranges.
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access to start saving for your future.
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care.
• Paid parental leave available for all parents, including birthing, non-birthing, adopting, and fostering.
• Employee Assistance Program (EAP) for mental and physical health support.
• New hire home office stipend to set up your workspace for success.
• Quarterly department stipend for team-building activities or in-person gatherings.
• Wellness events and lunch & learns exploring a variety of engaging topics.
• Community and employee resource groups fostering a sense of community and belonging.

Company Description

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.