[Hiring] Senior UI/UX Designer @CSG

Role Description

We’re looking for a Senior UI/UX Designer to play a key role in shaping and elevating the experience across our Quote & Order platform. This is a hands-on, senior individual contributor who is passionate about solving complex enterprise problems through scalable, thoughtful, and intuitive design.

You’ve worked in enterprise SaaS environments like Telco, CPQ, BSS, Order Management, Banking or Financial Services, and you lead through craft, influence, and strong systems thinking.

If you’re a design advocate who thrives on simplifying complexity, you’ll feel right at home at CSG.

What You Will Do

• Design Leadership & Craft Excellence
  • Own and deliver high-quality UI/UX designs for complex B2B workflows across the Q&O platform.
  • Contribute to and evolve a scalable design system and component library tailored for enterprise use.
  • Champion accessibility, usability, and responsive design standards.
  • Apply strong systems thinking to ensure designs scale across customers, products, and future needs.
• Cross-Functional Collaboration
  • Partner with Product Managers, Product Owners, and Engineers to deliver feasible, scalable designs aligned with roadmap priorities.
  • Drive discovery workshops, design reviews, and usability testing sessions with internal teams and customers.
  • Provide clear design rationale and guidance to engineers during implementation, helping reduce rework and design debt.
  • Collaborate with other designers to share patterns, feedback, and best practices across the wider design practice.
• Hands-On Design & Continuous Improvement
  • Produce wireframes, high-fidelity designs, and interactive prototypes grounded in user research.
  • Conduct A/B testing, usability testing, and research to inform design decisions.
  • Translate complex technical and business requirements into elegant, intuitive, and user-friendly digital experiences.
  • Follow DesignOps practices by delivering “dev-ready” designs on release ahead of engineering.

Qualifications

• 7+ years of experience in UI/UX design, with a strong focus on Enterprise or B2B SaaS products.
• Proven track record designing complex workflows in domains such as Telco, CPQ, BSS, Order Management or Financial Services preferred.
• Proven hands-on design skills across prototyping, user research, A/B testing and usability validation.
• Experience contributing to and scaling design systems in Figma or similar tools.
• Strong knowledge of DesignOps and how to scale design maturity.
• Customer-centric mindset with proven ability to conduct user research and translate insights into clear design outcomes.
• Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
• Experience collaborating with global, distributed teams across time zones.
• Strong portfolio showcasing both leadership impact and examples of hands-on design execution.

Bonus Points For

• Experience working in Telecommunications, Enterprise Order Management, or Banking and Financial Services domains.

Benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali and Melbourne).
• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.