[Hiring] Senior Product Designer @LMI

Role Description

LMI is seeking a Senior Product Designer to support Department of Veterans Affairs (VA) digital modernization initiatives spanning workflow improvement, automation, dashboards, AI-enabled experiences, digital tool adoption, and continuous improvement. This discovery-first, outcomes-oriented role will lead human-centered product design from problem framing and user research through prototyping, validation, implementation support, and post-release learning.

The Senior Product Designer will work directly with Government users, operational stakeholders, product and program leaders, engineers, data teams, AI/ML specialists, training resources, and support teams to understand how work is actually performed. The role will investigate:

• Workflow friction
• Manual burden
• Information gaps
• Workarounds
• Adoption barriers
• Unmet needs

Research is an integral part of the role. The designer will plan and conduct:

• Interviews
• Contextual inquiry
• Workflow observation
• Concept testing
• Usability testing
• Post-release feedback

Findings will be synthesized with product analytics, adoption metrics, support trends, operational data, and stakeholder feedback to identify opportunities, prioritize improvements, and measure whether released capabilities are producing the intended user and mission outcomes.

The successful candidate must be comfortable moving between:

• Research
• Service and workflow design
• Interaction design
• Prototyping
• Measurement
• Implementation collaboration

The ideal candidate can bring structure to ambiguous problems, facilitate difficult tradeoffs, create trustworthy and accessible AI-enabled experiences, and establish repeatable research, design, measurement, and continuous-improvement practices across the VA portfolio.

Qualifications

• Bachelor's degree in human-centered design, human-computer interaction, UX/product design, service design, interaction design, psychology, information science, or a related field; equivalent professional experience may be considered.
• 7+ years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital-product roles, including responsibility for complex enterprise or workflow-oriented products.
• Portfolio demonstrating an end-to-end user-centered design process, including research-informed decisions, workflow or service understanding, iterative prototyping, usability validation, and clear design documentation.
• Demonstrated experience independently planning and leading user research using interviews, contextual inquiry, observation, concept testing, usability testing, or mixed-method approaches, with strong synthesis skills.
• Experience designing complex workflow, dashboard, automation, data-heavy, or decision-support products in environments where users must interpret information and take action efficiently.
• Experience designing or evaluating AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows with attention to trust, transparency, feedback, and oversight.
• Experience defining or using product metrics, adoption measures, usage analytics, user feedback, or support data to evaluate product performance and guide iteration.
• Ability to translate ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes.
• Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities.
• Proficiency with Figma/FigJam and working familiarity with complementary research, mapping, prototyping, collaboration, and work-management tools such as Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps.
• U.S. citizenship is required. Candidate must be able to obtain and maintain a public trust clearance.

Requirements

• 10+ years leading product design, service design, UX research, or human-centered transformation in complex enterprise, federal, healthcare, or other regulated environments.
• Prior VA, VHA, federal health, or other Government experience involving digital modernization, workflow redesign, automation, dashboards, adoption, training, or product improvement.
• Experience with AI-assisted decision support, intelligent automation, generative AI, conversational experiences, or agentic workflows and associated human-factors considerations.
• Experience reducing manual burden or fragmented workflows through research-led digital product or service redesign, including service blueprints, opportunity registers, research repositories, or improvement roadmaps.
• Advanced Section 508/WCAG, accessibility testing, or inclusive-design experience for users with diverse access needs and assistive technologies.
• Relevant certification or advanced training such as Nielsen Norman Group UX Certification, Human Factors International CUA/CXA, UXQB CPUX, IAAP CPACC/WAS, LUMA Institute, or comparable credentials; advanced degree preferred.

Benefits

• Target salary range: $112,000 - $195,000.
• The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation.
• Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

• US-Remote