[Hiring] Senior Product Designer @b.well

Role Description

We are hiring a Senior Product Designer to help shape and elevate the end-to-end user experience across b.well's product ecosystem. This is a high-impact role that sits at the intersection of AI, healthcare data, and consumer-grade digital experience.

You will design experiences that make complex, often intimidating health data feel simple, actionable, and empowering:

• For consumers navigating their care
• For developers building on our SDK
• For enterprise clients deploying bailey as their own branded AI health assistant

This is not a role for a pixel-pusher. We are looking for a designer who leads with curiosity, backs decisions with data, and works as a strong thought partner to product managers, engineers, and design leadership. You will help define how AI interactions feel and behave, and contribute to a culture where experience quality is a genuine competitive advantage.

What You'll Do

• Strategy and Vision
  • Contribute to the product design vision for key product areas, including bailey™, the b.well Health AI SDK, and consumer-facing health experiences
  • Translate b.well's mission into design patterns and product experiences within your domain
  • Partner with product managers and design leadership to help inform roadmap priorities through a design lens
  • Flag experience gaps early and bring point-of-view solutions, not just problems, to the team
• Data-Informed Design
  • Use quantitative data and qualitative research together to drive design decisions
  • Track the metrics that matter for your product area (activation, task completion, comprehension, engagement)
  • Bring a data-backed point of view into team discussions
  • Architect designs with clear success criteria and collaborate with analytics to close the loop post-launch
  • Run structured usability studies, synthesize behavioral signals, and translate findings into clear recommendations
• AI and Conversational UX
  • Design the interaction model for agentic AI experiences
  • Help define how AI recommendations, clinical data, and care actions surface in clear, trustworthy ways
  • Apply established standards for AI explainability, confidence signaling, and graceful failure states in health contexts
• Health Data Experience
  • Design experiences that make longitudinal health records, clinical summaries, lab results, medication histories, and care gaps legible and actionable
  • Work with data and engineering teams to surface the right signal from b.well's integrated data sources
  • Apply deep empathy for users navigating chronic conditions, complex care journeys, or varying levels of health literacy
• Design Execution
  • Drive end-to-end design across discovery, definition, design, and delivery
  • Contribute to and help evolve a scalable design system that supports white-label customization
  • Design across surfaces: mobile (iOS and Android), web, and embedded SDK components
  • Collaborate closely with frontend engineers to ensure design intent is realized with precision
• Collaboration and Craft
  • Support junior designers with feedback as needed
  • Champion research as an ongoing practice and help synthesize insights into decisions
  • Participate actively in design reviews, critique sessions, and cross-functional alignment
  • Bring a strong, well-reasoned design point of view to team and cross-functional discussions

Qualifications

• 4–6+ years of product design experience
• A portfolio that demonstrates mastery of complex, data-rich UX across consumer-facing products
• Proven experience designing consumer products at scale (B2C, high-engagement mobile or web apps)
• Experience designing AI-powered or conversational interfaces
• A genuine practice around data: you know how to instrument a design, read a funnel, run an A/B test
• Experience contributing to design systems at scale
• Strong skills in Figma and Claude Design
• Strong ability to communicate design rationale and research findings

Requirements

• Background in B2C consumer products with millions of users
• Experience designing white-label or multi-tenant products
• Familiarity with health data or clinical terminology
• Experience designing developer-facing products (SDKs, APIs, developer portals)
• Understanding of health equity, accessibility, and plain language design principles
• Prior work on products subject to regulatory or compliance requirements

Benefits

• Meaningful mission: Helping people understand their own health
• World-class partnerships: Powering health experiences inside ChatGPT, Samsung Health
• Technically sophisticated: Work with FHIR-native data, real-time health record APIs
• Greenfield opportunity: Design infrastructure, AI UX, and consumer experiences
• Design has a seat at the table: Your voice will be heard and your work will be visible
• Remote-friendly: Support for distributed teams