[Hiring] Product Designer @Trigent Software

Role Description

• Effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed NorthStar future state experiences.
• Iteratively design using vibe coding tools, move work into VS Code, and merge it with existing projects.
• Use and contribute to a prescribed design system and patterns (e.g., content templates, icons, form design, user-interface [UI] controls, navigation models, design trends).
• Conceptualize and deliver artifacts at various levels of fidelity.
• Create a variety of visual design documents including storyboards, creative briefs, wireframes, journey maps, customer jobs and scenarios, task flows, and personas to support designs for customer experiences, from concept to delivery.
• Provide research leadership by shaping lightweight research plans, identifying the right questions and methods, guiding synthesis, and helping the team connect findings to strategic design decisions.
• Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale.
• Support team in developing a synthesis of customer insights and compare with data to identify larger issues that may not be apparent for customer desires.
• Ability to clearly and succinctly present possible solutions outside of the designated design space.
• Use digital and physical tools to demonstrate design to stakeholders and then gauge customer perceptions.
• Review and validate work with peers, stakeholders, and customers to maintain open communication.
• Ability to see things from various altitudes and communicate holistic solutions.
• Demonstrated experience with leveraging insights from a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.).
• Hands-on experience designing and supporting remote workshops.
• Expertise in Customer Experience Design and Design Thinking.

Qualifications

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 8+ years' experience working in product or service design.
• OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 6+ years' experience working in product or service design.
• OR equivalent experience (e.g., experience using design thinking to solve problems).
• Proficiency in a variety of design tools such as Lovable, VS Code, VibeHub, GitHub, Figma, Photoshop, Illustrator, and/or Sketch.
• 3–4+ years of hands-on primary UX research experience, including planning and conducting customer or user interviews.
• Demonstrated ability to independently gather user context with minimal oversight and apply those insights to design strategy and execution.
• Must be able to work at least 2 hours per day (Mon-Thurs) to overlap with U.S. MT time zones (i.e. 8:30-10:30 pm IST).

Requirements

• 5+ years' experience shipping products and/or delivering to customers as a result of an end-to-end design process.
• Design Thinking Certification from an accredited institution (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs).
• 3+ years conducting 1:1 research interviews.
• 5+ years designing, planning, and facilitating live and virtual Design Thinking workshops.
• 3+ years relevant domain experience within technology sector and enterprise (B2B) customers.