[Hiring] Product Designer @Fearless

Role Description

We are seeking a Product Designer as part of our Consultant, Experience & Design career path to ensure an enterprise cloud data platform is intuitive, accessible, and aligned with user needs. This opportunity supports a large federal agency's enterprise data modernization initiative focused on building and operating a secure, cloud-native data platform that enables data-driven decision-making across the agency. This is a fully remote role.

The Product Designer conducts user research, facilitates discovery sessions, and designs user journeys that improve customer onboarding and platform adoption, translating complex technical capabilities into accessible experiences that help agency teams discover, access, and use enterprise data services effectively.

Responsibilities

• Conduct user research with platform stakeholders to identify pain points, validate assumptions, and inform design decisions.
• Design end-to-end user journeys and service workflows that improve customer onboarding and platform usability.
• Create wireframes, prototypes, and interactive mockups using Figma to communicate design concepts and validate solutions.
• Perform usability testing with end users to evaluate design effectiveness and identify areas for improvement.
• Ensure all designs meet federal accessibility standards and support inclusive user experiences.
• Collaborate with engineers, product managers, customer success teams, and stakeholders to translate user needs into intuitive platform experiences.
• Facilitate discovery workshops to align cross-functional teams around user-centered platform enhancements.
• Develop service blueprints and customer experience artifacts that improve platform adoption and service delivery.
• Analyze user feedback and usability findings to recommend improvements that enhance customer experience and platform adoption.

Qualifications

• Minimum of 4 years of experience in UX design, product design, or related roles.
• Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or related field, or equivalent work experience.
• Ability to obtain and maintain Public Trust clearance.
• Proven experience conducting user research and synthesizing findings into actionable design recommendations.
• Strong proficiency with Figma or similar design and prototyping tools.
• Demonstrated experience designing user journeys, service workflows, and wireframes for digital platforms.
• Experience facilitating discovery workshops, stakeholder interviews, or design sessions with cross-functional teams.
• Experience performing usability testing and incorporating feedback into iterative design improvements.
• Experience translating user research and business requirements into user-centered design solutions for complex digital products.
• Working knowledge of accessibility standards and inclusive design practices.

Preferred Experience

• Experience supporting federal government, healthcare, or other highly regulated environments with accessibility and human-centered design requirements.
• Experience designing for enterprise data platforms, cloud services, or internal tools supporting technical users.
• Familiarity with design systems and scalable component libraries.

Skills and Competencies

• Analytical Thinking: Ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions.
• Synthetic Thinking: Ability to combine different ideas, information, or concepts to create a new understanding or solution.
• Adaptability: Comfort with change and flexibility in the face of shifting demands.
• Ownership & Accountability: Committed to taking responsibility for outcomes.
• Consultative Advising: Identifies and articulates client challenges and aligns recommendations to business goals.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages.
• Environmental Awareness: Maintains awareness of external dynamics and regulatory trends.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings.
• Ability to communicate effectively via phone, email, and in-person.
• Ability to move within an office environment, including reaching for files and using office equipment.

Benefits

• Flexible, life-friendly schedules.
• 100% coverage for our medical HSA plan + HSA contributions.
• Dental & vision covered 100% for you and your dependents.
• Competitive premiums for HMO/PPO and dependent coverage.
• 401(k) with 4% match & immediate vesting.
• Paid Parental Leave and 12 weeks paid FMLA.
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave.
• Up to 15 days for Jury Duty and Bereavement Leave.
• Education, wellness, and tech allowances.
• Referral bonus: $6K–$12K for each successful referral.
• Pet insurance & discount plans.
• Employee Assistance Program (EAP).
• Legal support, life insurance, disability coverage.
• Performance-Based Bonuses.