[Hiring] Product Design Lead @Goodbill

Role Description

We’re hiring a Product Design Lead to own the end-to-end design of everything Goodbill builds: from complex enterprise workflows used by healthcare administrators to simple, delightful consumer experiences that help patients understand and reduce their medical costs.

This is a foundational role. You'll inherit an early-stage Figma component library and transform it into a scalable design system. You'll work directly with our CTO and CEO (who currently serves as the product designer) to establish the design function, raise the bar on every surface of the product, and help shape Goodbill's evolving brand positioning. You'll design for 3–4 engineers shipping up to 20 times a day, which means your work needs to be clear, decisive, and fast enough to keep pace with a team that doesn't wait.

Goodbill sits at a rare intersection: enterprise-grade B2B tools that manage claims, automate financial assistance applications, and route complex workflows, alongside consumer UX that needs to feel as effortless as the best apps. You'll own both, roughly 50/50, and should be thrilled by the range.

We believe the best healthcare software should be the easiest software. Your job is to make complex things feel simple, or at least feel simple at first blush, for claims teams, patients, and everyone in between.

• Own product design end-to-end.
• Build the design system.
• Design for AI-native experiences.
• Ship to production.
• Shape brand and positioning.
• Partner deeply with engineering, operations, and leadership.

Qualifications

• A systems thinker who sweats the pixels.
• Ruthless about killing your darlings.
• AI-fluent.
• Fast and decisive.
• Customer-obsessed.
• Comfortable with complexity.
• A strong communicator.
• Collaborative.

Requirements

• Experience designing in healthcare, fintech, or other regulated domains.
• Familiarity with healthcare billing, claims processing, or insurance administration.
• You've built or contributed to a design system from the ground up.
• You’ve worked in an early-stage startup (pre-seed/seed/Series A).
• You've shipped code to production using AI-assisted design and development tools.

Benefits

• Competitive pay (cash and equity).
• Unlimited PTO (Seriously — it’s not an empty benefit. We work too hard for anything else.)
• Health, dental, and vision plans covered 100% for you and 50% for dependents.
• A monthly fitness stipend.
• Internet or co-working space stipend.
• Primary care membership stipend.
• Remote office equipment stipend.
• Quarterly team retreats.