[Hiring] Principal UX Researcher @Immersive

Role Description

Immersive is hiring! Could you be our next UX Researcher? We’re looking for an experienced, customer-centric and data-driven individual to join our Product team as a Principal UX Researcher.

As a voice and advocate for Product excellence within Immersive, you will be a key driver of the evolution of our flagship Immersive One platform, ensuring we continue to delight our users and expand our market leadership.

Your mission is to define the future of the Immersive One user experience, wielding platform-level research as the ultimate force to shape our overarching strategy, inform critical system-level architecture, and forge an evidence-driven product culture at its core.

Your main responsibilities will include:

• Be the key driver of the Immersive One platform research strategy, unifying products, personas, and complex workflows.
• Run mixed-method research at product pace: interviews, usability/task testing, concept and prototype evaluation, tree tests, card sorts, surveys, and longitudinal work when it’s the right tool.
• Transform raw qualitative and quantitative data into high-impact, compelling strategic narratives that decisively influence roadmaps, prioritisation, and major investment decisions.
• Bridge the gap between grand research vision and immediate execution, translating multi-quarter platform blueprints into actionable, high-impact outcomes.
• Architect research frameworks, playbooks, and enablement practices that multiply research effectiveness and elevate organizational maturity.
• Weave together research, analytics, user feedback, and market signals into cohesive strategic narratives.
• Establish a repeatable learning engine: intake/prioritisation, cadence (e.g. weekly/fortnightly testing), synthesis rituals, and an insight repository that’s easy to reuse.
• Coach designers and PMs on lightweight research techniques and evidence-based decision making.

Qualifications

• Deep experience leading research in B2B SaaS / enterprise or other complex product environments.
• Visionary leadership in research, defined by systems-level thinking and mastery of qualitative and quantitative methodologies.
• Track record of influencing strategy and building repeatable research practices (not just running studies).
• Great at insight storytelling and can synthesize complexity into narratives that captivate and move senior stakeholders and executives.
• Proven track record of spearheading research within vast enterprise, multi-product, or platform ecosystems.
• Demonstrated capability to shift product strategy at an architectural level, far surpassing feature-level influence.
• Ability to thrive on complexity, guiding the organization through shifting product and market landscapes to a clear path forward.
• Experience building scalable research infrastructure, developing foundational frameworks, playbooks, and repeatable processes.
• Fluent in measurement frameworks, including sentiment, task success, and behavioral analytics.

Requirements

• Proven experience in leading research initiatives.
• Strong analytical and problem-solving skills.
• Excellent communication and storytelling abilities.
• Ability to work collaboratively in a team environment.

Benefits

• Time off, flexible and remote working including 25 days annual leave + 2 volunteering days and birthday day off.
• Enhanced parental leave, mindfulness groups, and critical illness cover.
• Career and learning development through the platform and our ‘Learn Anything’ fund.
• Share in the company's success with share options, sales incentives, and Recognition & Rewards for doing great work and living our values and behaviours.
• Informal or formal flexible working options, e.g., flexible start and finish times, reduced hours, job share, remote working.
• Monthly socials and sports clubs, including activities like pottery painting, movie nights, and escape rooms.
• Bi-annual meetings at our EMEA HQ and regular in-person gatherings in region.