[Hiring] Manager, User Experience (UX) Research @onX

Role Description

onX is seeking a Manager, User Experience (UX) Research to help lead and evolve a growing research practice within a multi-product ecosystem. UX Research at onX is continuing to mature. As research becomes more distributed across Product and Design, we’re looking for a leader who can clarify where research should remain centralized, where it can be responsibly enabled, and how quality, ethics, and trust are maintained as the practice scales.

• Lead and develop a team of UX Researchers while helping define research standards, guardrails, and operating models that support a growing organization.
• Explore thoughtful ways to integrate AI into research workflows to improve efficiency without compromising rigor.
• Support non-researchers in conducting appropriate evaluative research, ensuring that democratization does not come at the expense of quality.
• Strengthen how user insights inform product strategy, prioritization, and business decisions across the company.
• Partner closely with Product Management, Design, Engineering, Data, and Marketing to support confident, evidence-informed decision-making throughout onX.

Qualifications

• Eight (8) or more years of experience conducting primary user research across the product lifecycle.
• Two (2) or more years of experience directly managing and developing UX Researchers.
• Experience building or maturing a UX Research function within a growing organization.
• Strong command of qualitative and mixed methods, with sound judgment about when to apply each.
• Demonstrated ability to connect research insights to product direction and business outcomes.
• Experience designing research enablement systems for non-researchers.
• Clear perspective on maintaining research quality in democratized environments.
• Experience incorporating AI into research workflows thoughtfully and practically.
• Comfort working in evolving environments with some ambiguity.
• Strong communication skills and the ability to influence without formal authority.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• This role requires submission of a portfolio or case studies that clearly demonstrate how research insights translated into measurable business outcomes.
• Must be available for travel to a corporate office in Montana quarterly.

Requirements

• Experience in mobile-first and/or real-world, field-based environments is preferred.
• Experience building research operations (participant recruitment systems, tooling, vendor management).
• Experience in defining research quality standards in distributed organizations.
• Experience leading research in low- or no-connectivity environments.
• Experience developing measurement frameworks (e.g., usability benchmarks, NPS integration).
• Experience coaching PMs and Designers in evaluative research practices.

Benefits

• Competitive salaries, annual bonuses, equity, and opportunities for growth.
• Comprehensive health benefits including a no-monthly-cost medical plan.
• Parental leave plan of 5 or 13 weeks fully paid.
• 401k matching at 100% for the first 3% you save and 50% from 3-5%.
• Company-wide outdoor adventures and amazing outdoor industry perks.
• Annual “Get Out, Get Active” funds to fuel your active lifestyle in and outside of the gym.
• Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays.