[Hiring] Group Manager, Product Design @Housecall Pro

<p><strong>Why Housecall Pro?</strong></p> <p>Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.&nbsp; We also offer:</p> <ul> <li>A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)</li> <li>Paid holidays and flexible, take-it-as-you-need-it paid time off&nbsp;</li> <li>Equity in a rapidly growing startup backed by top-tier VCs</li> <li>Monthly tech reimbursements</li> <li>A culture built on innovation that values big ideas, no matter where they come from</li> </ul> <p>&nbsp;</p> <p><strong>Role Overview:</strong></p> <p>As a Group Manager, Product Design, you lead and oversee design teams, ensuring that Housecall Pro’s products are intuitive, engaging, and aligned with user needs. You are responsible for strategizing across our product offerings, collaborating closely with product management, engineering, and other key stakeholders. Your leadership ensures that design quality and user experience are consistently high across all products. By fostering creativity and innovation, you help to shape the visual and functional aspects of our products, making them not only functional but delightful to use.</p> <p>You provide mentorship to your team, fostering a culture of accountability, innovation, and continuous improvement. Your ability to think both strategically and tactically allows you to guide your team through complex product challenges while ensuring that key milestones are met on time.</p> <p>Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. You will amplify that mission by elevating design quality, driving strategy, product vision, and enabling others to do their best work.</p> <p>&nbsp;</p> <p><strong>What you do each day:</strong></p> <ul> <li>Help lead the design vision and strategy for your&nbsp; product design team, ensuring alignment with business goals and product roadmaps, while delivering measurable impact to our Pros’ workflows.</li> <li>Mentor and level-up designers, providing feedback, guidance, frameworks, and thought partnership that improves team craft and decision-making.</li> <li>Drive product strategy through design, partnering with PMs and engineering leads to define problem spaces, shape roadmaps, and identify opportunities that move the business forward.</li> <li>Help define and evolve Housecall Pro’s interaction patterns, information architecture, and multi-surface design system, ensuring cohesion across teams and surfaces.</li> <li>Run and facilitate deep discovery, including research synthesis, field studies, workflow modeling, and prototype-driven exploration. Translating ambiguous spaces into aligned product direction.</li> <li>Advocate for design thinking and a customer-first mindset across the organization, ensuring the team focuses on delivering delightful user experiences</li> <li>Analyze and track design metrics to measure the effectiveness of design solutions and continuously improve design outcomes</li> <li>Communicate design rationale clearly and persuasively to executives, cross-functional stakeholders, and product team, framing decisions through customer value and business outcomes.</li> <li>Bring new ideas and next-generation experiences to the table, exploring emerging patterns in mobility, AI, automation, and workflow design that meaningfully improve Pros’ day-to-day lives.</li> <li>Balance hands-on design work with strategic leadership to meet both short-term and long-term design objectives</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications:</strong></p> <ul> <li>8+ years of experience in product design, with at least 3 years in a leadership role managing design teams</li> <li>Bachelor’s degree in UX/UI design, interaction, a related field, or equivalent work experience</li> <li>Demonstrated ability to elevate design quality, influence strategy, and deliver experiences that measurably improve user workflows.</li> <li>A portfolio demonstrating systems-level thinking, domain ownership, design leadership, and work that shaped product direction, not just UI output.</li> </ul> <p>&nbsp;</p> <p><strong>What will help you succeed:</strong></p> <ul> <li>A strong, strategic design perspective, grounded in customer understanding and business impact, while remaining open to input, feedback, and iteration.</li> <li>Expert-level knowledge of design principles and patterns, interaction design, motion, accessibility, and platform constraints.</li> <li>Proven track record of operating autonomously, handling ambiguity, and driving alignment across multiple teams and stakeholders</li> <li>You have a full understanding of the importance of always thinking about the<a href="https://medium.com/paloit/second-order-effect-in-product-design-and-strategy-82c7fd2c52e6"> second and third-order effects</a> of any given decision.</li> <li>Relentless attention to detail and mastery of design craft from IA to interaction models to visual systems, with a deep care for how designs are built and experienced by our Pros in the real world.</li> <li>A natural inclination toward mentorship and cross-functional influence, helping designers, PMs, and engineers grow their thinking and execution.</li> <li>A perpetually curious mindset, always learning from Pros, the industry, emerging patterns, and internal data to inform better product decisions.</li> <li>Proven ability to drive design innovation while balancing business and technical constraints</li> </ul> <p>&nbsp;</p> <p><span style="font-weight: 400;">Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.</span></p> <p><span style="font-weight: 400;">Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.</span></p> <p>We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you</p> <p><span style="font-weight: 400;">Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.&nbsp; We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. </span><strong>#LI-Remote</strong></p> <p><strong><em>Location Dependent Information</em></strong></p> <p><em>This role is open to candidates and the expected salary range for this role is $143,000-$169,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.</em></p> <p><strong>&nbsp;</strong></p> <p><a href="https://www.housecallpro.com/privacy/ca-job-candidates/"><em>Privacy Notice for California Job Candidates - Housecall Pro</em></a></p> <p>&nbsp;</p>