[Hiring] Experience Design Strategist @Modus Create

Role Description

We’re looking for an Experience Design Strategist to lead early-stage product and AI innovation work—turning ambiguous problems into clear, actionable directions for what to build next. This role sits at the intersection of research, service design, and product design, and is responsible for connecting strategy directly to real product and experience outcomes. You’ll work across complex systems (people, process, tools, data), shaping problem definitions as much as solutions, and helping teams identify where AI and product investments can create meaningful impact.

Qualifications

• 5–8+ years across experience strategy, product design, service design, or UX research
• Strong T-shaped skillset: depth in strategy/research with solid design and product instincts
• Bridges gaps between business, design, and engineering perspectives
• Ability to connect abstract strategy to concrete product decisions (flows, features, interactions)
• High standard for presentation quality and clarity of thinking
• Proven ability to facilitate and influence senior stakeholders
• Demonstrated use of AI to improve how you work or inform product thinking
• High aptitude for cross-functional team collaboration and delivery
• Brings structure to ambiguous, evolving problem spaces without oversimplifying complexity
• Experience working on AI-enabled products or systems (even if early-stage or exploratory)

Requirements

• Lead AI and product opportunity assessments: frame ambiguous problems, identify high-value use cases, and define where to focus across systems and workflows
• Plan and lead research and service design work (user, workflow, journey, ecosystem) to uncover system-level insights and operational constraints
• Design and facilitate workshops that drive alignment, surface assumptions and tradeoffs, and guide stakeholders toward clear decisions
• Translate insights into product concepts, experience flows, MVP definitions, and roadmaps
• Create tangible outputs (flows, maps, light prototypes, clear visuals) that make ideas real
• Use AI tools to accelerate research, synthesis, and concept development while maintaining rigor and critical thinking
• Partner with design and engineering to ensure a clean transition into delivery
• Support pre-sales and engagement shaping

Benefits

• Working on a high-traffic, consumer product with real-world scale and impact
• Shaping mobile experiences that users rely on daily
• Collaborating closely with product and design to craft polished user journeys
• Raising the bar for mobile engineering standards and practices
• Exploring modern mobile tooling and continuously improving how apps are built and delivered

What Success Looks Like

• The experience feels cohesive, intentional, and modern across all channels.
• Core journeys scale cleanly as features and complexity grow
• Design and engineering operate as true partners
• The product improves measurably through iteration
• The app and web experiences become a trusted, differentiated experience in its category.