[Hiring] Early Careers Content Designer @Scrumconnect Limited

Role Description

This is a remote position.

We're looking for an early-career Content Designer to join a multidisciplinary team. You'll work in a delivery team for a key government client and also support our internal content design activity. It's a chance to build your craft on real public services, with experienced designers around you.

Key Responsibilities

• Client Delivery
  • Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.
  • Understand what the service is trying to achieve and make sure the content supports it.
  • Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.
  • Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.
  • Improve content based on user research, usability testing, feedback and analytics.
  • Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.
  • Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.
  • Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).
  • Keep content consistent by maintaining a style and terminology guide for the service.
  • Share what you learn and help raise content standards across the team.
  • Document content decisions and hand over content and guidelines at the end of the engagement.
• Internal Activity
  • Contribute to, write and review bids.
  • Support our intranet and content management.
  • Help colleagues build their skills in GDS content design best practice and in user-centred design more widely.
  • Contribute to Community of Practice (CoP) activities.
  • Write thought leadership articles.

Qualifications

• 1 to 2 years of industry experience.
• Experience as a Content Designer in UK public sector or government digital delivery.
• Knowledge of GOV.UK content design principles, the GOV.UK style guide and the Design System.
• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.
• Experience working with user researchers and using research and data to shape and improve content.
• Experience designing content for transactional services, such as forms, guidance and notifications.
• Understanding of accessibility and inclusive content.
• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.
• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.

Requirements

• Experience writing content for local government, housing, planning or other regulatory services.
• Experience using analytics and content testing tools to measure and improve content.
• Experience handing content and guidelines over to a permanent in-house team.
• A portfolio that shows the evidence behind your content decisions.
• Experience writing or contributing to bids.

Benefits

• Our Commitment to Diversity & Inclusion
• At Scrumconnect Consulting, we believe diversity drives innovation. We are committed to fostering an inclusive workplace where everyone feels respected, valued, and supported.
• We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements.
• As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.