[Hiring] Director, Product Experience & Design @JumpCloud

Role Description

Every organization now runs on identities, devices and, increasingly, AI agents. Someone has to decide who and what gets access to what, and keep it secure. At JumpCloud, that is often a small IT team responsible for an entire workforce across Mac, Windows, Linux and mobile, using one platform in place of several. For them, the experience is the product. When it is clear, a lean team runs what once took a stack of tools and a much larger staff. When it is not, people get locked out and risks go unseen.

That experience will change more in the next two years than in the last ten. Admins will ask an assistant instead of opening a console. AI agents will need identities, permissions and oversight of their own. Some of our most important experiences will have no screen at all.

We are looking for the design leader who will define what comes next. You will set the experience vision for the platform, decide where design invests across the interface, AI and headless experiences, and build a team known for its craft and its judgment. You will sit with Product and Engineering leadership as an equal partner, and your measure will be simple: how much easier, safer and faster our customers' work becomes.

Qualifications

• 10+ years in product design, including 4+ years leading design managers and multi-disciplinary teams in B2B SaaS.
• A track record of experience improvements with measurable results, such as adoption, task success, support volume or NPS.
• Experience shaping AI-powered or agent-driven product experiences, with a point of view on where they are heading.
• Experience designing complex, technical or security-critical products. Identity, security, device management, IT or developer tools experience is a strong plus.
• Hands-on building and prototyping in code with AI tools such as Claude or Cursor, plus advanced Figma fluency: components, variables, tokens and design systems at scale.
• Clear, confident communication with senior leaders, including when the answer is no.

Requirements

• Ownership of outcomes: You hold design to outcomes for customers and the business.
• A clear view of where experience is going: Users increasingly work through AI assistants, agents and APIs as well as through our interface.
• Craft and a high bar: You model the quality bar yourself, give specific and candid feedback.
• Hands-on with AI: In the last two to three years you have changed how a design team works with AI.
• A leader who builds teams: You grow designers and managers across locations, hire well, and build shared ownership with Product and Engineering.

Benefits

• Remote work flexibility within the country noted in the Job Description.
• Opportunity to work with amazing talent across each department.
• Supportive executive team and board.
• Inclusive culture that values human connection.

Company Description

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.