[Hiring] Director of Web Experience Design @Cengage Group

Role Description

As the Director Web Experience Design, you will shape the vision and design strategy for Cengage’s web ecosystem, creating modern, compelling experiences that connect customers with our products, services, and learning experiences.

• Lead and mentor a dedicated design team, setting a high bar for experience quality, visual craft, and measurable impact.
• Drive continuous improvement across discovery, engagement, ecommerce, and conversion—reducing friction, testing new ideas, and creating differentiated experiences that deliver value for customers and the business.

As the Director, Web Experience Design, you will:

• Set the vision for Cengage’s web experience, establishing a clear UX/UI strategy for how our websites help customers discover, understand, evaluate, purchase, and engage with Cengage products and services.
• Make experimentation central to how we design, partnering with Product, Marketing, Analytics, and Engineering to develop hypotheses, rapidly prototype ideas, run A/B and multivariate tests.
• Advance ecommerce and conversion experiences, continually improving and other high-value conversion moments.
• Design across the full customer journey, creating coherent experiences across acquisition, exploration, consideration, purchase, onboarding, and engagement.
• Use data to identify and prioritize opportunities, combining qualitative research with behavioral analytics, funnel performance, experimentation results, conversion metrics, and other signals.
• Build a culture of continuous optimization, moving beyond one-time redesigns toward an iterative model in which experiences are continually measured, tested, learned from, and improved.
• Stay ahead of evolving web and design practices, including AI-enabled experiences, personalization, emerging interaction patterns, ecommerce innovation, experimentation methods, accessibility, and new design and development technologies.
• Develop outstanding talent by coaching and mentoring designers, strengthening UX and UI craft, building commercial and analytical fluency, developing future design leaders, and creating an environment where teams can do their best work.

Qualifications

• Proven experience in a senior Web Experience Design role, including 3+ years of people management experience leading and developing high-performing design teams.
• Strong experience with ecommerce, growth, conversion optimization, or other transactional digital experiences, with an understanding of how design influences customer behavior and business performance.
• Deep expertise in UX and UI design principles, human-centered design methodologies, interaction and visual design, information architecture, accessibility, responsive design, research-informed practices, and modern digital design processes.
• Exceptional collaboration and communication skills, with the ability to influence senior leaders, align cross-functional teams, articulate a compelling experience vision, and connect design decisions to customer and business outcomes.
• A portfolio is required to be considered for this position.

Requirements

• Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals.
• Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
• Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.
• If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

Benefits

• At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.
• This position is eligible to participate in the company’s discretionary incentive bonus program.
• This position's bonus target amount is 25% Annual: Individual Target.
• Base pay range: $138,200.00 - $200,000.00 USD.

Company Description

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

• We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.
• Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.