[Hiring] Director of Product Design @ServiceNow

Role Description

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world.
• Directly lead and manage 8-10 designers and/or managers.
• Change the way people work through design thinking and develop experiences using AI, Machine Learning, and Mobile technology.
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps.
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem.
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans.
• Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desktop platforms.
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices.
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
• Participate in documentation development process such as user experience specifications, testing and evaluation.
• Work closely with product management in UX ideation and innovation.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of visual and interaction design, with 5 years of Experience Design or equivalent.
• 3+ years of experience managing design teams.
• Expert with Sketch, Photoshop, or other design tools.
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
• Ability to understand and distill complex problems into clean solutions.
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment.
• Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment.
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos.

Requirements

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency).

Benefits

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.