[Hiring] Design Manager @Cactus Communications Services Pte. Ltd.

Role Description

As a Manager for Design for ROW Markets at Editage, DMS, you will be responsible for ensuring that our team of designers and animators produce high-quality content for clients from the Western region. Your role will primarily involve:

• Comprehensively understanding client briefs and converting those into a design vision in line with the client’s requirements.
• Ensuring proper execution of design projects.
• Solutioning and implementing plans to improve process efficiency, coordination with stakeholder teams, and output quality of the design team.

Responsibilities

• Creating Design Strategy & Delivery:
  • Chalk out design requirements/vision based on client briefs, reference materials, etc. and communicate the brief with designers and animators in the team to ensure accurate execution.
  • Conceptualize design visions for identity building, e.g., create brand guidelines, mood boards, report templates, logos, websites, etc.
  • Work with writers, editors, designers, animators, marketing executives, solutions executives, project managers, and operations executives to drive a project from client brief to delivery.
  • Review design deliverables to deem them client-ready.
  • Ensuring quality and on-time delivery by the team.
• Resource management & engagement:
  • Helping train and onboard new resources - scientific communicators, writers, and reviewers.
  • Optimizing training modules to reflect changes in services and increasing training impact.
  • Query resolution for designers, animators, freelancers, contractors, etc.
  • Organizing upskilling and learning sessions for the design team on a need-basis.
• Quality management:
  • Assessing client complaints to identify root causes and next steps.
  • Share feedback with relevant stakeholders in light of complaints or errors in deliverables.
  • Oversee regular feedback to designers and animators on jobs.
  • Solutioning for recurring quality trends and implementing next steps.
  • Seeking design-related feedback from other teams such as content and marketing to improve design-related processes and drive quality.
• Internal process management:
  • Ensuring smooth and efficient collaboration between the design team and internal stakeholders such as content and marketing teams.
  • Evaluating current processes and driving efficiency through streamlining or updating processes, capacity utilization, etc.
• Primary PoC for design-related queries:
  • Acting as a PoC for design-related queries from clients, client managers, project managers, account managers, etc.
  • Helping scope projects, processes, timelines, etc.

Qualifications

• Ability to research, understand, and interact with content across various design formats.
• Great attention to detail and basic designing skills.
• Excellent understanding of design approaches across social and digital media.
• Good attention to detail and English language skills.
• Ability to work with autonomy, manage time, prioritize tasks, and coordinate.
• Ability to convert complex technical/scientific material into consumable & effective formats.
• Strong customer focus and ability to think from a customer’s perspective.
• An open mind to exploring change, being agile, and challenging the status quo.

Requirements

• Graduate degree in any field (scientific background is an added advantage).
• 3+ years of experience in medical illustrations, scientific infographics and graphical abstracts, scientific animation, website design, brand design, scientific visualization, etc.
• Advanced skills in Adobe Design Suite (Illustrator and Photoshop) and PowerPoint.
• Experience in project and/or stakeholder management.
• The applicant should have spent at least 1 year in their current role.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised.

• Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds.
• For this role, we will have three rounds: one assessment round, followed by two interview rounds.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed.

• We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates:

• Taking ownership of your work with minimal supervision.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones.