[Hiring] Design Desk Engineer @Intelligent Technical Solutions

Role Description

The Design Desk Engineer is responsible for translating business and technical requirements into supportable solution designs and implementation-ready project documentation. The role supports:

• Solution design
• Proposal development
• Technical scoping
• Workplan creation
• Request triage
• Stakeholder communication
• Continuous improvement

The Design Desk Engineer maintains broad project-engineering knowledge across:

• Server infrastructure
• Virtualization
• Networking
• Security
• Microsoft 365
• Microsoft Azure cloud services

Approved AI-assisted engineering and proposal-generation tools are incorporated into the Design Desk workflow to improve:

• Speed
• Consistency
• Completeness
• Presentation of Statements of Work
• Solution architecture
• Executive summaries
• Proposal documentation
• Assumptions
• Related design deliverables

The Design Desk Engineer remains accountable for validating sources, technical accuracy, feasibility, supportability, scope, and the final quality of every deliverable.

Qualifications

• Microsoft 365
• Microsoft Azure cloud services
• Server infrastructure
• Virtualization
• Networking
• Security technologies
• Solution architecture and technical design
• Technical scoping and implementation planning

Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer)
  • AMD Ryzen 5 or 7 (2000 series or newer)
  • macOS 12 or newer
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit with the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification