[Hiring] Design Consultant @Fireclay Tile

Role Description

As a Design Consultant, you will be part of Fireclay’s Inside Residential Sales team, working directly with homeowners and A&D firms while collaborating with Client Support and cross-functional partners to deliver a seamless customer experience. You will often be one of the first people a customer connects with through website chat, phone, or email. These conversations are an important part of how you will build your business. You will help customers understand our products and services, uncover project needs, identify sales opportunities, and continue qualified opportunities through the sales process.

As your customer relationships develop, you will build and manage a growing book of business that will include homeowners, designers, contractors, and other residential customers. You will learn the breadth of Fireclay’s product offering and services while developing expertise in:

• Discovery
• Specification
• Quoting
• Project management
• Follow-up
• Account development

Success in this role requires:

• Curiosity
• Organization
• Responsiveness
• Tenacity
• Resilience

You should be comfortable working in a dynamic sales environment, managing competing priorities, and continuing to engage customers throughout longer projects and buying cycles. You should also be willing to use large language models, automation, and evolving sales technology to improve efficiency, analyze information, strengthen customer engagement, and identify additional opportunities for growth.

This is a remote position supporting customers across the United States.

Qualifications

• Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment.
• Strong verbal and written communication skills, including comfort communicating through website chat, phone, email, video, and presentations.
• Strong discovery and listening skills with the ability to uncover customer goals, project requirements, budget, timing, and buying intent.
• Ability to build trust and develop long-term customer relationships.
• Strong organization and follow-through when managing multiple active customers, projects, quotes, conversations, and deadlines simultaneously.
• Comfort balancing reactive inbound demand with proactive follow-up and business-development activity.
• Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations.
• Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology.
• Curiosity and willingness to use large language models, automation, and evolving sales technology to improve efficiency, analyze information, strengthen customer engagement, and identify additional opportunities for growth.
• Tenacity and resilience in following through with customers, adapting to changing project needs, and developing a growing book of business.
• Sound judgment about when to resolve something independently and when to involve another Fireclay specialist.
• Attention to detail and commitment to maintaining accurate project and customer information.
• Collaborative and coachable, with a willingness to share customer insights, surface recurring problems, test new approaches, and contribute to team learning.
• Comfortable working independently in a remote environment while remaining highly connected to teammates and cross-functional partners.
• Interest in design, architecture, interiors, tile, or other highly considered products is strongly valued.

Requirements

• Provide timely, professional coverage for website chat, phone, email, and other inbound requests.
• Conduct virtual consultations, project reviews, and product presentations.
• Develop quotes and help customers navigate samples, tile, trim, Bath, renderings, design support, technical resources, and ordering.
• Proactively follow up on samples, active projects, and open quotes to move qualified opportunities toward purchase.
• Keep Salesforce customer records, opportunities, activity history, follow-up, close dates, and next steps accurate.
• Identify recurring customer questions, workflow friction, and sales-process gaps.

Benefits

• Base pay of $60K-$65K combined with commission (paid monthly), with earnings in the range of $85K-$92K based on performance.
• No cap on commissions with a tiered payout structure.
• Comprehensive compensation package includes goal-based bonuses and stock options.
• Medical, 401(k), PTO, sick time, and other perks.