[Hiring] Corporate Intern - UX Designer @First Citizens Bank

Role Description

The Digital Design Intern will create design solutions and perform research for digital products, services, and channels. They will collaborate with designers, product owners, product managers, developers, and business stakeholders to create usable features and products for First Citizens clients. The Intern will contribute to UX design and research work across various projects within the team, expanding their knowledge and skills to ensure thoughtful and intuitive experiences for customers.

Responsibilities

• Design Experience and Support (45%)
  • Support the enhancement of the Bank’s digital user experience by creating and iterating prototypes, visual designs, digital design assets, user journey maps, wireframes, etc.
  • Ensure that digital products, services, and channels deliver an efficient, easy-to-use, accessible experience for clients.
  • Advocate for product design that supports the needs and behaviors of the target audience.
  • Develop an understanding of brand guidelines and apply visual elements and styles to user interfaces.
• User Research (25%)
  • Assist in conducting user interviews or surveys.
  • Analyze research outcomes and help compile reports.
  • Use data to help draft user personas and scenarios to inform design decisions.
  • Perform competitive analysis to identify patterns and best practices.
• Collaboration (30%)
  • Collaborate with other design team members to create assets as needed.
  • Work with enterprise design and product, technology, and QA stakeholders to measure product and team success.
  • Contribute to brand guidelines and standards for the enterprise design team.

Qualifications

• High School Diploma or GED and 1 year of experience.
• Currently enrolled at an accredited collegiate institution (during the time of the summer program).
• Ability to work 40 hours per week during the duration of the program.
• 3.0 minimum GPA (preferred).
• Strong desire to learn and grow.
• Studying Design, Human-Computer Interaction (HCI), Product Design, Visual Communication, Interaction Design, or other relevant fields.
• Some practical or internship experience using design tools (Photoshop, Illustrator, Figma, Axure) and relevant practical or internship experience in user research is desired.
• Possess a positive attitude, naturally curious, and enjoys collaborating with others.
• Strong verbal and written communication skills.
• Critical thinking skills.
• Ability to multitask.
• Ability to adapt and adjust priorities based on business needs.
• Ability to take direction and absorb information quickly.
• Self-starter, comfortable with asking questions and determining the best course of action.

Requirements

• This job posting is expected to remain active for 45 days from the initial posting date of January 16, 2026. If it is necessary to extend this deadline, the posting will remain active as appropriate.
• Job postings may come down early due to business need or a high volume of applicants.
• The base pay for this position is $18.70 - $28.60 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.
• For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits

• First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates.
• More information can be found at https://jobs.firstcitizens.com/benefits .