[Hiring] Conversational Designer @Waterfield Tech

Role Description

Waterfield Tech is seeking a Conversational Designer to support client engagements, with a focus on NLU-driven IVR and voice applications. The role involves designing and optimizing NLU-based conversations, working directly with clients, and collaborating with cross-functional teams.

This is a fully remote position open to qualified candidates residing in Canada or the United States.

Key Responsibilities

• Design conversational experiences for IVR and voice platforms
• Design, structure, and optimize NLU-driven interactions, including intent models and conversation flows
• Create call flows, dialogue flows, and design documentation (Visio, Lucidchart, etc.)
• Lead client workshops, discovery sessions, and design reviews
• Collaborate with cross-functional teams (PMs, developers, QA)
• Continuously improve conversations using data, testing, and performance insights

Qualifications

• Minimum 6 years of experience in conversational design
• Strong hands-on experience designing and optimizing NLU models for conversational applications
• Experience with IVR / telephony systems
• Proficiency with flow design and documentation tools
• Strong communication and client-facing skills

Preferred Qualifications

• Consulting or professional services experience
• Familiarity with platforms like Genesys, Google Dialogflow, Amazon Lex, etc.
• Ability to ramp quickly and manage multiple workstreams

Physical Requirements

• Ability to work at a computer workstation for extended periods
• Ability to participate in virtual meetings requiring focused attention

Language Requirements

• English fluency (written and spoken) is required for this position
• French is considered an asset, particularly for designing conversational experiences for French-speaking markets

Work Authorization

Candidates must be legally authorized to work in Canada or the United States at the time of application. Waterfield Tech does not sponsor work visas or permits for this role.

Equal Opportunity Employer

Waterfield Tech is proud to be an equal opportunity employer. We believe that all persons are entitled to equal employment opportunity and do not discriminate against our employees or applicants based on various factors including race, color, religion, sex, national origin, age, disability, and more.