[Hiring] Conversational Designer @OneSeven Tech

Role Description

We’re looking for a Conversational Designer to craft clear, natural, and effective AI-driven conversations. You’ll design dialogue flows that balance user needs, brand voice, and complex business rules, and you’ll continuously improve performance by analyzing interaction data and optimizing how the model responds in real-world scenarios.

Qualifications

• 3+ years of experience in Conversational Design, UX Writing, or Copywriting
• Academic background in Humanities (Linguistics, English, Literature, Creative Writing) with the ability to apply structural language analysis to conversations
• Experience designing logical flow architecture and translating complex business rules into decision trees, using tools like Figma, Miro, or Lucidchart
• AI optimization skills: analyze interaction logs, identify fallback patterns, and curate example data to help “teach” better model behaviors
• Strong Persona & Voice design skills to keep a consistent brand tone across touchpoints while reducing user cognitive load
• Proven ability in ambiguity resolution, identifying double meanings and linguistic nuances to prevent bot errors

Requirements

• Technical literacy (basic Python or coding knowledge) to collaborate smoothly with engineering teams
• Pedagogical background (teaching, ESL, translation)
• Industry certification in Conversational Design (e.g., CDI, UX Writing Hub)
• Hands-on experience with platforms like Dialogflow, IBM Watson, or Azure Bot Service
• UX Research experience (empathy maps, data-driven insights) to refine dialogue and user journeys

Benefits

• Fully Remote with flexible working arrangements
• Growth Opportunity - Direct path to technical leadership
• Competitive Paid PTO Package - Company-paid time off
• Be an early employee at a growing startup

Company Description

Founded by James Sullivan, who built OneSeven Tech - a premier digital product agency serving startups and enterprises. OneSeven has partnered with startup clients who have collectively raised over $100M in VC, with enterprise clients including 2000+ person hospitality groups and NASDAQ companies.

Having experienced firsthand how tech debt can destroy startups, we're on a mission to turn the "invisible tax" of bad code into actionable business intelligence. We work remotely, move fast with 1-week sprints, and focus on elegant solutions to complex problems.