[Hiring] Content Designer II @Smartsheet

Role Description

As a Content Designer II at Smartsheet, you’ll collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals. In this era of rapid innovation, you will play a pivotal role in shaping how our users interact with AI-driven features, ensuring that complex technology feels intuitive, ethical, and human-centric. You’ll impact specific feature areas and contribute to platform-wide strategies that define the future of collaborative work management.

You will report to our Director of Content Design & Localization and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

• Design for AI & LLMs: Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs. Ensure AI responses are accurate, helpful, and maintain Smartsheet’s brand voice.
• Collaborative Creation: Understand user needs and business goals to co-create product content alongside design and product management teams.
• Strategic Content Design: Apply and evolve content strategies, guidelines, and processes. Create deliverables such as content audits, research-driven frameworks, and user personas.
• Information Architecture: Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
• Advocacy & Education: Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
• Continuous Learning: Stay current on emerging trends in UX, Human-Centered Design, and Generative AI to keep our platform at the cutting edge of the industry.
• Support other duties as assigned.

Qualifications

• 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization.
• Experience (or a deep, demonstrated interest) in designing for AI/ML features, including understanding prompt engineering, model personality, and the nuances of human-AI interaction.
• Expertise in Figma and experience working within a robust design system.
• Ability to create content that scales globally and translates well across different languages and cultures.
• A passion for human-centered design and a track record of using research to inform content decisions.
• Excellent collaboration skills and the ability to champion the "why" behind content decisions to stakeholders.
• Bachelor’s degree in a related field.

Benefits

• Medical/vision and dental coverage options for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).
• Competitive base salary range for roles that may be hired in different geographic areas.

Company Description

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.