[Hiring] Senior Specialist, Program Business Solutions and Analysis @World Wildlife Fund, Inc.

Role Description

Reporting to the Director, Program Business Solutions and Analysis, the Senior Specialist is the senior technical expert for program reporting and analytics, serving as the bridge between end users and technical solutions. Working within the Director’s strategic direction and priorities, the role independently designs, builds, and maintains Power BI and Microsoft Fabric solutions for WWF-US Program Operations, sets technical and modeling standards, and mentors colleagues. It also supports Workday Adaptive Planning reporting, process documentation, system enhancement testing, and user enablement in both English and Spanish.

Responsibilities

• Reporting and Analytics (Primary Focus)
  • Lead engagement with HQ Program Operations and Country Office leadership and staff (in English and Spanish) to define business questions, prioritize reporting needs, and recommend and deliver against the reporting roadmap.
  • Architect, build, and maintain Power BI and Microsoft Fabric solutions (semantic models, pipelines, dashboards) that are scalable, reusable, and governed.
  • Establish and maintain data modeling, visualization, and documentation standards, including report logic, definitions, filters, business rules, and assumptions.
  • Own data validation and quality controls to ensure dashboards reflect approved business rules and structures across sources.
  • Design and lead training, guidance materials, and job aids (in English and Spanish) in collaboration with the Director; drive adoption and self-service among non-technical users.
  • Provide escalated user support and analytical guidance in English and Spanish, elevating reporting from descriptive to decision-driving insights.
• Leadership and Mentorship
  • Mentor and coach colleagues on reporting best practices.
  • Advise the Director on priorities, sequencing, tool strategy, and resourcing for program reporting; the Director retains decision authority.
  • Lead cross-office initiatives within the Director’s priorities and manage competing stakeholder priorities with minimal supervision.
• Process & System Support (Secondary Focus)
  • Lead system issue triage by reproducing and documenting errors, coordinating with relevant teams and vendors, and validating fixes.
  • Lead user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications.
  • Lead periodic access audits and coordinate with IT on user provisioning for reporting tools.
  • Drive process mapping, workflow documentation, and process improvement activities in collaboration with the Director.

Qualifications

• Key Competencies
  • Proactive Ownership and Reliability – Takes full ownership of outcomes, not just tasks; delivers accurate, high-quality results on time with minimal supervision.
  • Stakeholder Collaboration – Builds trust-based relationships with HQ, Country Offices, and IT; acts as a trusted advisor connecting technical and business teams.
  • Analytical Thinking – Synthesizes data and user feedback to identify patterns, challenge assumptions, and recommend practical, data-driven improvements with strong attention to data accuracy.
  • Adaptability – Adjusts quickly to shifting priorities, evolving systems, and changing organizational needs; anticipates change.
  • Clear Communication – Explains technical concepts in plain language to technical and non-technical audiences in English and Spanish.
  • Leadership and Mentorship – Mentors others, sets standards, and guides colleagues and stakeholders toward sound reporting practices.
• Skills and Experience
  • Bachelor’s degree in business analytics, information systems, or related field; or equivalent experience.
  • Minimum of 8 years of professional experience, including 5 years of relevant experience in business intelligence/reporting roles, with demonstrated experience leading or architecting BI solutions (required).
  • Bilingual proficiency in both English and Spanish, with demonstrated ability to support and train Spanish-speaking users (required).
  • Expert proficiency in Microsoft Power BI and Microsoft Fabric, including data modeling, performance optimization, and visualization best practices (required).
  • Knowledge of data governance and cross-system integration (required).
  • Experience mentoring or leading others, formally or informally (required).
  • Advanced Excel and Power Query skills, including complex formulas and data transformation techniques (preferred).
  • Familiarity with one or more of: Workday Adaptive Planning, Workday, and SmartSimple systems (preferred).
  • Experience working with international or distributed teams (strongly preferred).
  • Occasional travel to WWF-US field or country offices (less than 5%; a minimum of 1 to 2 trips a year to Washington, DC or other Latin American Country Offices) may be required.
  • Performs other duties as assigned.
  • Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration.

Benefits

• Salary and benefits for this position will be paid in local currency.

Additional Information

• Candidates must be currently based and authorized to work in one of the following countries to be eligible for this position: Bolivia, Chile, Ecuador, Guatemala/Belize/Honduras, Mexico, Paraguay, Peru, Suriname and Guyana.
• Resumes and cover letters must be submitted in English to be considered for this position.
• Applicants must be legally authorized to work in the job's location. Position is not eligible for employment visa sponsorship.
• World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, or any other characteristic protected under applicable law.
• Paid Relocation: None