[Hiring] Senior Manager, Business Performance Analytics @ALU

Role Description

The Senior Manager, Business Performance & Analysis will lead the analysis, interpretation and management of institutional performance information to support evidence-based decision-making across ALU. The role will translate complex business, financial, operational, academic and student data into clear insights, identify performance trends and gaps, assess their underlying drivers, and provide actionable recommendations to improve institutional outcomes. The role will also strengthen ALU's performance management and business intelligence capabilities, ensuring that leadership has timely, reliable and forward-looking information to guide strategic and operational decisions.

Working across functions and with senior leaders, the role will connect institutional strategy, performance targets and operational results, providing the analysis and challenge required to improve execution and organisational performance.

Qualifications

• 10+ years of relevant professional experience in business performance, institutional research, strategy, business intelligence, analytics, planning, consulting, financial analysis or a related field.
• Demonstrable experience leading, developing and managing organisational or institutional performance frameworks, including KPIs, targets, scorecards and performance reporting.
• Proven experience analysing complex datasets and translating findings into actionable recommendations for senior decision-makers, forecasting, scenario modelling, business case development and quantitative analysis.
• Experience producing executive-level performance reports, dashboards and decision-support materials.
• Experience using data to identify performance drivers, diagnose problems and support measurable improvements in organisational outcomes.
• Demonstrated experience delivering analytical or performance improvement initiatives that resulted in measurable business, operational, financial or institutional impact.
• Experience benchmarking organisational or institutional performance against external peers, competitors or sector standards is desirable.

Requirements

• Strategic and Performance Analysis: Analyse complex institutional issues, identify performance drivers and translate findings into actionable recommendations.
• Data & Business Intelligence: Analyse complex datasets and develop clear dashboards, management information and performance insights.
• Financial & Commercial Acumen: Understand the financial, operational and institutional implications of decisions.
• Forecasting & Modelling: Develop forecasts, scenarios and business models to support planning and decision-making.
• Problem Solving: Diagnose root causes, test assumptions and develop practical, evidence-based solutions.
• Executive Reporting: Distil complex information into clear insights, implications and recommendations for senior leaders.
• Analytics Tools: Advanced Excel and strong proficiency in Power BI and uses digital and AI-enabled tools effectively to accelerate analysis, improve productivity and generate insight, while independently validating outputs and exercising sound judgement.

Benefits

• Establish and maintain data supply arrangements with the functions that own the underlying data: agreed definitions, cut dates, quality standards, and named counterparts.
• Resolve definitional inconsistency across campuses, programmes and systems so that the institution reports a single number for each institutional metric.
• Build effective working relationships with senior leaders, Deans, Directors and functional teams across ALU.
• Present complex analysis clearly to non-technical audiences and translate findings into practical business implications.
• Facilitate performance discussions and support leaders in identifying appropriate responses to performance gaps.
• Influence decisions through evidence, insight and constructive challenge, including where findings may challenge established assumptions or practices.
• Provide analytical support to strategic, executive and governance forums as required.
• Maintain a strong understanding of the ALU’s operating environment, priorities and strategic objectives to ensure analysis remains relevant to institutional needs.
• Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.