[Hiring] Senior Growth Intelligence Analyst @Lumen

Role Description

The Growth Intelligence Lead shapes the business logic and frameworks that translate customer and commercial signals into prioritized growth recommendations for next best action motions. The role ensures GTM growth motions and audiences are identified, prioritized, and converted to qualified opportunities at scale.

Reporting to the Senior Manager, GTM Growth & Adoption, the Growth Intelligence Lead serves as the growth partner to Lumen's Marketing and Strategy teams. This individual aligns next-best-action model and recommendation development with nurture and activation strategies to drive qualified lead conversion and improve GTM growth decision criteria and lead progression from marketing to sales.

This is a work from home position within the U.S.

Main Responsibilities

• Define customer state, eligibility, readiness, and progression criteria that determine where customers enter and move through the marketing funnel.
• Translate customer attributes, intent signals, and commercial priorities into prioritization logic, next-best-action sequencing, and acceptance criteria for audience recommendations.
• Partner with Growth Strategy Leads to specify the audience, nurture, next-best-action approach, channel, and sales handoff requirements associated with each recommendation.
• Work with Intelligence, Decisioning, and Targeting teams to validate that models and business rules reflect growth needs and produce actionable outputs.
• Coordinate with the GTM Tech Lead to sequence requirements, manage dependencies, and operationalize decision logic through scalable workflows.
• Partner with GTM Tech Lead to establish the traceability needed to connect prioritized recommendations and audiences with downstream nurture strategies, activation motions, and commercial outcomes.
• Monitor recommendation quality and activation performance to identify gaps in signal coverage, eligibility, classification, routing, or execution.
• Lead the cross-functional feedback loop that converts test results, insights, and stakeholder feedback into improvement plans that optimize the model, workflows, and future capabilities.

Qualifications

• Bachelor's degree and 6 years of experience in growth strategy, GTM, marketing analytics, or a related function.
• Strong understanding of customer segmentation, funnel progression, next-best-action concepts, and decisioning logic.
• Experience translating customer, behavioral, engagement, or commercial insights into actionable decision frameworks and business requirements.
• Experience coordinating complex initiatives across Growth Strategy, Marketing, Sales, Product, Data, and/or technology teams.
• Strong commercial and analytical judgment, including assessing signal quality, recommendation relevance, prioritization, and downstream outcomes.
• Demonstrated ability to lead initiatives without direct authority.
• Strong written, verbal, and executive communication skills, with the ability to translate between business and technical stakeholders.

Preferred Qualifications

• 8 years of experience in growth strategy, GTM, decisioning, analytics, customer journey strategy, or commercial strategy.
• MBA or another relevant advanced degree.
• Experience with next-best-action logic, recommendation systems, decisioning frameworks, personalization models, or relevant AI platforms.
• Experience in telecommunications, SaaS, cloud, or enterprise technology.
• Familiarity with CRM, customer data, marketing automation, or Martech platforms.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
• $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
• $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.