[Hiring] Senior Defined Benefit Data Analyst/Scientist @Conduent

Role Description

We are seeking a Senior Benefits Administration Services Analyst with strong Defined Benefits pension administration and data analysis experience. This role serves as a key data and client subject matter expert, with responsibility for data quality, reporting, process analysis, and supporting data-intensive Defined Benefits initiatives. The ideal candidate combines Defined Benefits knowledge with strong SQL, advanced Excel, analytical, and client-facing skills.

Key Responsibilities

• Serve as a Data Model and Defined Benefits SME, supporting client requirements and pension administration processes.
• Own and monitor data quality, helping ensure accuracy and integrity across Defined Benefits processes.
• Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation.
• Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities.
• Serve as the primary point of contact for reporting needs, providing meaningful insights to internal and external stakeholders.
• Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting.
• Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams.
• Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery.
• Triage system and data issues to confirm adherence to client and business requirements.
• Serve as an SME for client plan rules, requirements, and expectations.
• Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination.
• Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required.
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
• Perform peer reviews and mentor junior team members.

Qualifications

• Experience and/or formal education in Defined Benefits pension administration.
• Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes.
• Advanced Microsoft Excel skills.
• Minimum 2 years of SQL query execution and development experience.
• Experience with data analysis, data quality, reporting, and issue investigation.
• Experience researching and troubleshooting system, processing, or data issues.
• Experience working with business requirements and process documentation.
• Familiarity with the project lifecycle and project management, including Discovery through Go-Live.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives.
• Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst.
• Experience partnering with Data Management or technical teams.
• Experience working directly with external clients.
• Experience mentoring or coaching junior team members.

Key Skills

• Defined Benefits
• Pension Administration
• SQL
• Advanced Excel
• Data Quality
• Data Analysis
• Data Models
• Reporting
• Actuarial Valuation
• Participant Data
• Process Improvement
• Business Requirements
• Client Management
• Project Lifecycle

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time