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Data Analysis
Senior Data Analyst
@Tabby
[Hiring] Senior Data Analyst @Tabby
Mar 21, 2025 - Tabby is hiring a remote Senior Data Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Data Analyst in the Customer Experience (CX) Quality Assurance (QA) domain, you will play a critical role in driving data-driven decision-making to enhance the quality of customer support operations. Your work will directly impact the quality of customer interactions, agent performance, and overall customer satisfaction.
- Analyze data related to agents quality scores, QAs performance, QA queue of tasks, CSAT surveys etc.
- Create comprehensive reports and dashboards to visualize key metrics and insights for stakeholders.
- Identify patterns and trends in QA data to uncover root causes of quality issues.
- Provide actionable recommendations to improve agent performance and customer interactions.
- Monitor the impact of QA initiatives and track progress over time.
- Work closely with QA teams, customer support managers, and training teams to share insights and drive data-informed decisions.
- Partner with IT and data engineering teams to ensure data accuracy, accessibility, and relevance.
- Identify inefficiencies in QA processes and recommend improvements to enhance data collection and analysis.
- Develop and implement new metrics or KPIs to better measure agent performance and customer satisfaction.
- Use advanced analytics techniques to predict trends in agent quality and customer satisfaction.
- Provide prescriptive recommendations to proactively address potential issues before they impact customer experience.
Qualifications
- Work experience as a data analyst for 3+ years.
- Advanced knowledge of SQL, Python.
- Experience in using LLM models (GPT, Claude, DeepSeek) for solving business problems.
- Experience using Tableau/Metabase or similar data visualization tools.
- Experience with using GPT/Claude as a tool for work tasks solving.
- A structured approach to problem solving alongside strong quantitative skills.
- Ability to come up with hypotheses and ways to improve our processes.
- Verbal and written communication skills, an ability to interact with business and product teams.
- At least upper-intermediate English proficiency.
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| đź“Ť | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Data Analysis
Data Analysis
|
Salary
đź’¸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
