[Hiring] Senior Business Systems Analyst @Providge Consulting

Role Description

The Senior Business Systems Analyst (BSA) serves as a bridge between business stakeholders and technology teams, supporting the ongoing operation, enhancement, and optimization of the organization’s pension administration system. The BSA will work closely with pension administration staff, subject matter experts, software vendors, project teams, and IT personnel to identify business needs, evaluate system capabilities, document requirements, resolve issues, and implement system improvements. The primary focus of this position is the operational support of an existing pension administration platform and its related business processes.

Key Responsibilities

• Business Analysis & Requirements Management
  • Gather, analyze, document, validate, and manage business and system requirements from stakeholders.
  • Lead stakeholder interviews, working sessions, requirements workshops, document reviews, surveys, and other elicitation activities.
  • Translate business needs into clear functional and non-functional requirements, use cases, user stories, acceptance criteria, process maps, and supporting documentation.
  • Facilitate requirements reviews, resolve ambiguities, document decisions, and obtain appropriate stakeholder approval.
  • Maintain traceability among business needs, requirements, system changes, testing activities, defects, and implemented solutions.
• Pension Administration System Support
  • Provide business analysis support for the day-to-day operation and ongoing enhancement of the pension administration system.
  • Analyze pension administration processes and system functionality to identify the source and impact of production issues, defects, and enhancement requests.
  • Clearly document issues, including business context, expected and actual results, affected processes, supporting examples, and priority considerations.
  • Collaborate with business users, IT personnel, and software vendors to investigate, resolve, test, and communicate system issues.
  • Assess the impact of proposed changes on pension business rules, calculations, workflows, data, correspondence, reports, interfaces, security roles, and operating procedures.
  • Assist with the review and validation of system configuration and vendor-delivered changes.
• Testing & Quality Assurance
  • Develop test plans, test scenarios, detailed test scripts, test data, expected results, and acceptance criteria.
  • Execute functional, system, integration, regression, and user acceptance testing (UAT).
  • Document test results and evidence and identify, report, track, and retest defects through resolution.
  • Coordinate testing activities with business stakeholders, technical teams, and vendors.
  • Confirm implemented solutions satisfy approved requirements and support intended business processes.
• Operational & Process Improvement
  • Analyze current business processes and recommend practical improvements that increase efficiency, accuracy, control, and service quality.
  • Identify opportunities to reduce manual effort through improved system functionality, workflow changes, automation, or clearer procedures.
  • Document current-state and future-state processes and support implementation of approved changes.
  • Support communications, training, procedure updates, and other change-management activities associated with system enhancements.
• Data Analysis & Reporting
  • Perform data analysis to support operations, issue resolution, testing, reconciliations, and business decisions.
  • Review and validate data involving member records, service credit, pension calculations, beneficiaries, payments, and other pension administration information.
  • Assist with data reconciliation, data-quality reviews, and validation of reports and interfaces.
  • Use spreadsheets, reporting, query, or analytical tools to identify patterns, exceptions, and potential data issues.
• Project & Vendor Support
  • Participate in system enhancement, maintenance, upgrade, and related technology projects.
  • Support project planning, requirements, solution review, testing, deployment, post-implementation validation, and transition to ongoing operations.
  • Coordinate assigned activities across business units, technical teams, and external vendors.
  • Identify and communicate risks, issues, decisions, dependencies, and status in a timely manner.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Public Administration, Finance, Accounting, or a related field.
• An equivalent combination of relevant education and experience may be considered.
• Minimum 3 years of Business Systems Analysis experience.
• Minimum 3 years of experience supporting pension administration operations and/or pension administration systems, preferably within a defined benefit retirement system, pension software vendor, benefits administration environment, consulting organization, or related retirement services environment.
• Experience gathering, analyzing, documenting, validating, and managing business and system requirements.
• Experience creating process documentation, workflows, use cases, user stories, or comparable business analysis deliverables.
• Experience developing and executing software test plans, test scenarios, and detailed test scripts.
• Experience working directly with business stakeholders, subject matter experts, technical teams, and/or software vendors.

Requirements

• Working knowledge of business analysis methodologies, requirements-management practices, and the Software Development Life Cycle (SDLC).
• Understanding of pension administration or retirement system operations and the role of pension administration software.
• Strong analytical, investigative, organizational, and problem-solving skills.
• Ability to translate complex business rules and operational needs into clear, complete, and testable documentation.
• Ability to create test scripts and independently execute tests within a business application.
• Effective written, verbal, facilitation, and interpersonal communication skills.
• Ability to work independently, manage competing priorities, and collaborate effectively in a remote environment.
• Proficiency with Microsoft Excel, Word, PowerPoint, and process-mapping tools such as Microsoft Visio or equivalent.

Preferred Qualifications

• Experience supporting a public-sector retirement system or public higher education environment.
• Experience supporting defined benefit pension plans, including:
  • Member enrollment
  • Service credit administration
  • Benefit calculations
  • Retirement processing
  • Beneficiary administration
  • Disability retirement
  • Survivor benefits
• Experience working with pension administration software platforms.
• Experience with a specific product is not required.
• Experience supporting third-party software vendors and service providers.
• Experience with data analysis, validation, reconciliation, and report validation.
• Ability to write basic SQL queries or use comparable query/reporting tools.
• Experience reviewing interface specifications, file layouts, or integration requirements.
• Experience participating in software implementation, upgrade, or enhancement projects.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• CBAP, PMI-PBA, PMP, Lean Six Sigma, Agile, or SAFe certification.

Work Arrangement & Travel

• This is a 100% remote position. The consultant must be able to work effectively in a virtual environment and participate in online meetings and collaborative activities during established business hours.
• Occasional travel may be required for stakeholder meetings, training, workshops, conferences, or project-related activities.
• This is an individual contributor position with no direct supervisory responsibilities. The Senior BSA may lead assigned analysis, requirements, testing, issue-resolution, and process-improvement activities without formal personnel-management responsibility.