[Hiring] Senior Business Analyst @RTB House

Role Description

As a member of the Client Services team, you will play a crucial role in driving the company’s success by working collaboratively to deliver outstanding results for existing clients.

• Own weekly and monthly reporting on retention, renewal, expansion, cross-sell, account health and capacity.
• Prepare proactive analyses that flag at-risk accounts, renewal risks and growth opportunities, and recommend next steps.
• Prepare analysis and materials for monthly business reviews, quarterly reviews and executive meetings.
• Support forecasting, annual planning and capacity planning.
• Handle ad hoc analysis requests from Client Services leadership, Directors and the Account Management team.
• Keep CRM data accurate and reliable for reporting and forecasting.
• Find manual, repetitive work and simplify or automate it, including building AI-assisted workflows (e.g., with Claude).
• Lead selected Client Services operations improvement projects together with the Client Services Enablement Manager.

Qualifications

• Bachelor’s degree (or equivalent) in business, economics, analytics, operations or a related field.
• 5–8 years of experience in business or client services operations, analytics, strategy or management consulting.
• Consulting or advisory background and experience presenting to senior leadership.
• Strong skills in forecasting, reporting, performance analysis and financial modeling.
• Working knowledge of SQL and experience with at least one BI tool (e.g., Looker, Tableau, Power BI).
• Experience working with CRM data (Pipedrive is a plus).
• Hands-on experience with AI tools (e.g., Claude, ChatGPT, Gemini) and designing AI-assisted workflows.
• Ability to turn complex data into clear, actionable recommendations.
• The ability to work independently and manage competing priorities.
• Fluency in English.

Benefits

• Ownership of reporting and analytics in a global, fast-growing AdTech company.
• Space to build and improve AI-assisted workflows and automation.
• Close cooperation with leadership across the US and Europe.
• Stable, long-term cooperation based on a B2B contract or contract of mandate.
• You can cooperate 100% remotely or choose one of our office spaces in Warsaw or Cracow.
• A unique opportunity to join an award-winning organization and one of the fastest-growing tech companies in Europe.