[Hiring] Senior Business Analyst @Pacific Northwest National Laboratory

Role Description

As a Senior Business Analyst, you will help BSD business owners and their leadership improve the effectiveness, efficiency, compliance, and customer experience of business services. You will provide business analysis, process modeling, facilitation, and improvement support while BSD functions retain accountability for their operations, requirements, and outcomes. Primary responsibilities include:

• Support working sessions with BSD leaders, business owners, subject matter experts, customers, and CIT partners to clarify business needs and desired outcomes.
• Compile and document business requirements, business rules, controls, and improvement opportunities; assist with validation by stakeholders.
• Prepare current- and future-state process models, workflows, handoffs, decisions, and supporting information using consistent methods and tools.
• Conduct initial analysis to identify process gaps, inefficiencies, workarounds, potential root causes, control weaknesses, and customer experience issues.
• Assist business owners with corrective-action analysis, requirement deployment, process redesign, and the development of sustainable improvement solutions.
• Record process baselines and performance measures; support assessment of process effectiveness, adoption, and realized benefits.
• Support BSI&E service intake, discovery, scoping, options evaluation, prioritization, and improvement-roadmap development.
• Prepare business cases, options analyses, recommendations, and decision-support materials for proposed improvements.
• Translate approved business needs into system and reporting requirements, acceptance criteria, and business test scenarios.
• Support CIT and solution providers in evaluating feasibility, configuration or enhancement options, testing, and implementation readiness.
• Arrange stakeholder communications and training-readiness activities; gather adoption feedback after implementation.
• Maintain effective working relationships among business owners, BSI&E, CIT, and other enabling organizations; document roles and handoffs.
• Identify process, service, information, and system improvement opportunities and contribute them to BSD modernization and continuous-improvement planning.

Qualifications

• BS/BA and 7 years of relevant business process analysis experience -OR- MS/MA or higher and 5 years of relevant business process analysis experience.
• Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes.
• Experience with ERP, SaaS, and business systems modernization, including requirements, configuration evaluation, testing, and adoption.
• Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods.
• Experience using business process mapping, requirements management, and improvement tools; experience with enterprise process modeling tools is desirable.
• Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired.
• Strong communication, stakeholder facilitation, and organizational change-management skills.
• Experience developing business cases, options assessments, performance measures, and benefit-realization approaches.
• Experience supporting corrective actions, compliance requirements, controls, and operational process redesign.
• Ability to analyze qualitative and quantitative process performance and interpret business data.
• Experience with reporting requirements, dashboards, data quality, and tools such as Microsoft Power BI.
• Understanding of policies, standards, management systems, and procedures in a regulated business environment.
• Experience working with business owners and technical teams in iterative or agile delivery environments.
• Experience translating business needs into requirements, test scenarios, and adoption activities for SaaS or ERP solutions such as Oracle, Workday, Salesforce, Deltek, or SAP.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Robust telehealth care options
• Several mental health benefits
• Free wellness coaching
• Health savings account
• Flexible spending accounts
• Basic life insurance
• Disability insurance*
• Employee assistance program
• Business travel insurance
• Tuition assistance
• Relocation
• Backup childcare
• Legal benefits
• Supplemental parental bonding leave
• Surrogacy and adoption assistance
• Fertility support
• Company-funded pension plan*
• 401(k) savings plan with company match*
• Up to 120 vacation hours per year
• Ten paid holidays per year

Company Description

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.