[Hiring] Senior Business Analyst @Lumen Solutions Group Inc.

Role Description

The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for leading the gathering and synthesizing of business requirements for high complexity software, systems, processes and/or services and translating them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow.

• 30% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area’s user and/or technical (functional/non-functional) requirements.
• Key contributor in the creation of project plans to define, organize and schedule requirements management and development activities.
• Provides oversight and strategic direction to lower level analysts which includes coaching, mentoring, and delegating of tasks and deliverables.
• Facilitates requirements analysis and verification sessions.
• Accountable in the tracking and management of open issues and assists in planning for resolution.
• Responsible for successful development sessions and design reviews in order to ensure design meets user requirements.
• 20% Responsible for overall success of user acceptance testing, including documentation, verification and release.
• Implements practices and procedures for end user test plans.
• Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution.
• Leads in creating formal communication to be delivered to relevant stakeholders.
• Providing guidance and training to application end users.
• 20% Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes.
• Collaborate with appropriate stakeholders to monitor, report and resolve issues.
• Participates in the development of solutions and workarounds that solve high complexity technical, system and/or business issues.
• 15% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs.
• Responsible for writing all documentation to established standards, in a clear and well organized manner.
• Develops and/or collaborates in key project and requirement deliverables for projects of high complexity.
• 10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables.
• Coordinates assigned projects from concept through implementation.
• Prioritize and manage new work requests.
• 5% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.

Qualifications

• Bachelor's Degree in Business Administration, Business Management, Finance or related field.
• 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience.
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

• Proficient understanding of clinical operations, including Care Management, Utilization Management, and Appeals & Grievances.
• Previous experience using the GuidingCare, Care Manager or Onbase clinical platforms.
• Master's Degree MBA.
• Expert understanding of business analysis core competencies.
• Prior business analysis coaching and mentoring experience.

Knowledge, Skills and Abilities (KSAs)

• Strong time-management and organizational skills.
• Excellent communication skills both written and verbal.
• Ability to organize stakeholder meetings.
• Use of Microsoft Office applications.
• Ability to train and mentor others.

Additional Skills

• Letter template creation.
• GuidingCare experience.
• Smartcomm experience.

Equipment Requirement

Lumen and/or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.

Equal Opportunity Employer

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.