[Hiring] Senior Business Analyst @Poland and Middle-Eastern Europe

Role Description

You will be:

• Defining the analytical approach for the project, setting the direction and ensuring that business objectives are achieved.
• Participating in large and complex IT projects delivered by geographically distributed and culturally diverse teams.
• Contributing throughout the full software development lifecycle – from concept and design through development and implementation to further enhancement and maintenance, often across parallel project streams.
• Co-creating delivery plans and roadmaps while balancing business priorities with technical, contractual, project and operational constraints.
• Representing the project team in interactions with internal and external stakeholders, providing the appropriate level of information and influencing business decisions.
• Coordinating collaboration with business stakeholders to identify their actual needs and validate proposed solutions.
• Working closely with UX Designers, Architects and development teams, taking responsibility for ensuring that the designed solution meets business requirements and is technically feasible.
• Independently preparing and owning the Functional Analysis for the project stream, with the documentation written in Italian.
• Documenting 16 interactions from a functional perspective, including the mandate lifecycle, the distinction between UTA and Edenred Italia, and the manual Treasury step.
• Confirming the functional scope against section 1.1 of the empty annex and defining sanity test cases to validate the solution.
• Analysing and documenting requirements related to SEPA Direct Debit and mandate management.
• Facilitating stakeholder workshops to clarify, validate and align business needs.
• Managing analytical complexity by identifying dependencies between modules, processes and workstreams, ensuring consistency of requirements and resolving potential conflicts.

Qualifications

• Fluent Italian, including the ability to prepare functional documentation and facilitate business discussions in Italian.
• Fluent English.
• Strong knowledge of and hands-on experience with the Salesforce Platform.
• Practical knowledge of SEPA Direct Debit and mandate management.
• Extensive experience as a Business Analyst and/or Product Owner, with a proven track record of delivering successful outcomes across different industries.
• Extensive experience in large and complex IT projects delivered using agile, hybrid or other adaptable methodologies.
• Experience working throughout the full software development lifecycle and across multiple project streams.
• Excellent communication and stakeholder management skills, including experience in leading cross-functional meetings, facilitating workshops and engaging with stakeholders at different organisational levels.
• Demonstrated ability to select, tailor and apply analytical tools and methods according to the specific needs of a project.
• Solid technical understanding and the ability to collaborate effectively with business stakeholders, developers, architects and UX teams.
• The ability to quickly understand industry-specific processes, terminology and business contexts.
• A strategic mindset and the ability to balance business priorities with technical, contractual and operational constraints.
• Strong ownership and leadership skills, combined with an independent, confident and goal-oriented approach.
• The ability to remain focused and effective in dynamic and rapidly changing project environments.
• Familiarity with emerging technologies would be an asset.
• Practical experience using AI-powered assistants (e.g. ChatGPT, Claude, Copilot Chat, or similar) to improve productivity, quality, or decision-making in analysis and software delivery.

Requirements

• Work from the European Union region and a work permit are required.

Nice to have

• Experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily analytical and documentation work.
• Interest in and familiarity with emerging AI-driven practices (e.g. automation of analysis tasks, AI-supported documentation, or workflow optimization), with a willingness to explore and experiment beyond standard approaches.

Recruitment Process

• CV review
• HR call
• Interview
• Client Interview
• Decision